"Dishonest about delivery"

Gave a 15 business day ETA. Got a quick update that the order was placed and in the process of shipping from the manufacturer in Asia. They said I would get notified when it was ready to ship in the US.

Three weeks later, the ETA changes to "None Available", with a generic update about manufacturer unavailability ... after they told me it was being shipped.

They haven't responded to multiple emails (sent weeks ago) asking for clarity. Meanwhile I got sick of wasting my time and bought the item for a bit more on Amazon - who delivered it two days later.

Finally, they advertise a 5 star rating from Trustpilot on every page of their site. But this isn't true either.

EDIT: They reported my review as fake as well. They're hoping they can remove the bad ones by demanding people jump through hoops. I wonder how many five star reviews they request verification for.

Oh, and their claim below is BS (in addition to needlessly hostile): "As noted on our site and our contact forms, we are running well behind on e-mail, and request that customers call us. We apologize for the delay in reply to an e-mail, if you did send one."

They did say that email was delayed, but: "You should receive a reply from a representative, if appropriate, within one week." It's been a month and there's still no email response. So they're being dishonest here too. And they somehow manage to respond to public shaming on Trustpilot within a couple days.

"Responding here does nothing. Fill your backorders or stop taking them."

Purchase Order 734211718 placed 2/24/2021

As of 3/27/2021 ShopBLT is claiming to have $2,260,721.20 worth of Gigabyte RADEON 6800 GAMING OC 16GB arriving by 06/17/2021, with a vast number of units arriving by April 13, 2021. They have now resorted to changing one ETA at a time, just to try to make things seem a little less suspicious. But the exact number on backorder was rolled over into the "Incoming" sum with a predictable change in earliest ETA.

According to the website, "This is accurate real-time availability as of Saturday, March 27, 2021 9:23:15 PM Eastern Time."

Same experience as all the other low ratings. Stacking pre-orders with no clear ability or intent to fill them. When this order is finally filled, I'll consider changing the rating. If it's not filled before I just give up on waiting or before the GPU price goes up AGAIN, forcing me to cancel, then it will remain the same.

If you want to respond, respond by telling us what you are doing to advocate with the suppliers or stem the nonsense backordering that makes it impossible to tell if it's realistic to expect to be served before the cards are obsolete.

UPDATE: As of 5/8/2021 my order ETA has been delayed twice more, with no clear sign that ShopBLT is filling ANY orders. Meanwhile, the delay has been accompanied by this note: "*Current pricing on this item is $1,058.64. Pricing on your order
has not been updated yet, as pricing may further change when stock
arrives." BASICALLY, THEY LEAVE STUFF IN THE FINE-PRINT INSTEAD OF UPDATING IT, to keep people on the hook and hope they continue believing they are getting their original price, as was originally written on the website.
'
DO NOT TRUST THESE RUSTY SHOVEL DEALERS. You'll get more out of the goldrush mining with your hands.

"I have ordered a gpu and an amd cpu…"

I have ordered a gpu and an amd cpu from them and it has been almost two months. Still, they are kept pushing the ETA every time and god knows when they will be able to deliver (if they ever will).

I understand that the market is very unstable right now and not getting a preferred gpu/cpu is quite normal since these are stock out in every place. My complain is about their customer service (while particularly replying to the negative reviews) and the was they are dealing with these pre-orders. There is a minimal transparency and misleading information. For example, if you follow the pre-order of 5900X, you would see that there are more than 23 thousand people are on the queue and they have confirmation of around 15K. As one of the pre-order customers, I know that we have an ETA in the next 10 days (they send an email to the customers when they miss an ETA stating a new date). So, if you are a new customer, you would definitely think that this is a very good scenario since, more than half of the orders are confirmed with an ETA of 10 days ONLY.

But, it is an absolute bogus commitment of them. I have already went through 4/5 of such ETA and they never get such a large amount of stock. They will probably get 50~150 processors and will fill up the pre-orders serially. At this pace, it will take couple of years for them to fulfill the current backlog. Still they are accepting pre-orders and they are trying to get away with this by posting a message that ETAs are not a confirmed date.

Rather than hiding this from customers, they should mention how many units they are getting each time. If they cannot announce the number with certainty, they should give a close approximation. Just because they do not charge the card for pre-orders, they cannot obscure the customers from the actual scenario. Many of the customers are ordering by seeing those data and hoping to get their product very soon; which will never be the case. As a customer, we should have the right to know. They even do not tell you what is your current position in the queue.

Also, they attack every reviewer who write against them telling they are an old company and is in business for years. Sorry if this sounds harsh, but you should train your Customer Service Department to teach them how to behave. Don't be a cry-baby and defend every complain customers are raising. Sometimes it is bold to accept a complain and doing so you do not put yourself in a bad position rather it helps you to get better acceptance in the community. Please, BEHAVE, BEHAVE, BEHAVE. If you cannot, LEARN HOW TO BEHAVE.

UPDATE based on their first reply:
This reply of yours is a good one that we as a customer always appreciate. Why do you sometimes risk years of business with some of those rude reviews? I am increasing the rating from 1 to 3 since they responded here and also in my email.

JUST TO MAKE IT CLEAR, I DO WANT to continue with the orders and I DO NOT HAVE a problem waiting.

Truly, I got disappointed by seeing the negative reviews' replies. It is a difficult time and I do understand the delay but does it justify some of those replies? I hope your answer is not, too.

Also, I would request you to disclose my position in the queue (definitely not here in public but either on the order confirmation page or in my email) if possible and the approximate number of items you are expecting in the next ETA (not the entire confirmed number).

Kindly solve these queries and I will definitely put good words here and will increase the review to 5 stars.

Hope you understand.

"Ryzen 3 3200g CPU + Integrated Graphics"

I was looking for a Ryzen 3 3200g cpu with the vega integrated graphics online through best buy, amazon, newegg, etc. Every place I looked was either out of stock, over-priced by more than double the normal msrp (listed around $2-250), or both. I ended up googling the card and BLT popped up with it for sale at $99, which is the normal price for this cpu. They were out of stock also, but I was still able to place an order, which came out to around $101 w/ free shipping. They estimated they would get more stock in about 3 weeks, and it took only about a week, and then when they shipped it, it arrived 2 days earlier than estimated.

Overall I am extremely pleased with my purchase, especially with the hassle it’s been trying to get components during this quarantine + silicon shortage. They (Stephanie) kept me up to date on the progress of my package through e-mail, and my cpu arrived earlier than predicted. It works extremely well with everything I’ve done so far on my computer, from videos, gaming at moderate graphics (auto-boosts to 4ghz and never gets hotter than 60°C), schoolwork, writing code in c++ and java, and general computer use. I haven’t tried overclocking the cpu or graphics, but I see no reason to put any extra strain since there’s only 2gb of memory for the graphics card, and it works anyway. But it’s nice to have the option to do so.

"Good Service"

Good Service. will do business again.

"I have to be another one of the negative…"

I have to be another on of the negative reviewers. I placed my pre-order when 1500 of the 3000 pre-orders were already sold. As the first date arrived, I was given a new date and they jacked the price 70 bucks.

I figured it was still a decent value so I let the order stand. Two more times the arrival date has come and gone while I patiently wait. Alas, finally another mail (the fourth) ,has my ship come in? Are my priceless GPUs in the mail?

No such luck, ORDER CANCELED. The manufacturer has discontinued the line and they are no longer taking orders. Im not sure where that one came from. A multi-billion dollar company does not discontinue a line that is tooled and producing with millions of devices pre-sold. A quick call to the manufacturer to investigate this strange business practice revealed that I was the first to let them know about the discontinuation of the line. They have in fact dedicated more resources to increase production since returning from Chinese new year celebrations.

Since the street value has almost doubled since my order being placed just cancel the pre-order and charge the full price, their deceit has just lost them a potentially large contract and loyal buyer. Every other retailer in the free world and maybe some in the not so free have their orders coming in, but not BLT, they are the one exception.

I read in here how it no big deal, they never charged your card. But it does matter, I placed my trust in BLT and quit sourcing cards. I lost 3 months of searching and now I have to start all over again. I was in the process of putting a 20k order together and now I'm looking for a supplier again. Unless you are an adrenalin junkie or thrive on broken promises and disappointment, I'd avoid BLT.

As directed in their response, I ordered a like item, it was back ordered, the arrival date has come and gone, and now I wait for the next delay. Meanwhile I have received 2 orders from different suppliers of the "discontinued " item made after my first order with BLT.

"Patience, you have nothing at stake as your cards haven't been charged"

I applaud the person tasked with responding to these hilarious 1-star reviews and appreciate shopBLT's transparency in regards to my orders... The orders I was about to cancel until I noticed the note that no further orders were being taken so I held out hope and let them ride.

My first ship date was missed and immediately updated by BLT. The ETA was missed again yesterday but it was immediately updated to tomorrow.

Hoping the people in front of me in queue get their orders fulfilled so I can get closer to receiving mine.

Thanks BLT!

"Fast,friendly,knowledgeable Stephanie…"

Fast,friendly,knowledgeable Stephanie is great!👍Highly recommend

"Excellent company"

Excellent company
Shipped quickly and properly packed
Products are new and as described
The only con is probably the lack of chat on the web-site

"Pre-Order is AWESOME"

Due to the fact that they have a pre-order option, and they are not like the a-hole scalpers, it's wonderful! The fact they do not charge until they get the item, (ordered 1. Ryzen 9 5950x and 1. ASUS ROG CrossHair Dark Hero) and cannot find it ANYWHERE ELSE… So def 5 stars for the chance to pre-order and have that peace of mind while you still shop around. Will post update when I get items.