"Why I chose bensons for beds"

I found the staff at bensons for beds hedge end store very knolagable and very polite. They answered all my questions. And were very friendly.

"EXCELLENT"

I gave you 5 stars because you did exactly what you promised when I made my purchase. Your delivery was on time. I had been given notice of the arrival time and your delivery driver, Joel, was courteous and efficient. Thank you!

"Whole experience was fantastic"

Whole experience was fantastic, from sales in the shop to fast delivery, and polite drivers.

"Staff were very helpful and…"

Staff were very helpful and knowledgeable

"Ottoman bed shopping"

Andy was very friendly, helpful & efficient. Looking forward to receiving our new spare bed….

"Very helpful and explained all about…"

Very helpful and explained all about the mattresses. Excellent service. N’tisha was very knowledgable.

"Assistant helpful"

Assistant helpful

"Mis-sold Mattress from Telford Store"

We bought a Staples EcoLatex Refresh Pocket 3000 3 years ago from Bensons Telford store and feel very strongly that we were mis-sold this mattress. We chose this mattress based on the store manager’s recommendation that we needed a hard spring mattress due to our sleeping positions and pressure points, but with the comfort of the in-built topper. We were not told that the 50mm thick topper was allowed to collapse to up to 45mm within three years, leading to both my fiancée and I now suffering poor sleep and back pain. Bensons sent an assessor out to ‘measure’ the settlement, however they would only measure this from side to side not top to bottom which then didn’t take into account the full settlement. There was no account taken for weakening of springs or the bagging up of the fabric in the mattress in the last bit of remaining topper.
We are left with a very expensive, very uncomfortable mattress which has only been slept on regularly for 12 months.

"Friendly, helpful with excellent knowledge"

Fiona was extremely knowledgeable and professional. I discussed with her what I had in mind. Fiona responded - expertly guiding me towards mattresses that suited my requirements. This led to a very effective experience and purchase.

"The person in store was very helpful…"

The person in store was very helpful without putting any pressure on. Unfortunately it seems the great sale prices advertised online only apply to beds that aren’t in stock which is disappointing and feels like a trick to get you into the shop.