"Stay away this company is a joke !"

Stay away this company is a joke !! Poor communication , poor service levels. Was called out as emergency 9 days later still not knowing what is happening about water pouring out of overflow damaging my property. Was told by engineer who visited after 3 days they would put a report in and sent photos then another engineer 7 days later came we though with the part but was there to see what needed to be done a first visit.No one knew what was going on in the office.We have now got the job done by local gas engineer. Do not know how they are on the panel for my insurers,

"How are they not in jail!"

How are they not in jail!! used through insurance, absolute scammers!! Bunch of cowboys

"Avoid Action Property Services"

This is a terrible company and I would advise to steer clear of them. My insurance company has sent them twice now and both times they did not fix the proplem with our boiler. This latest time they said the five year old boiler was unfixable and we would need a new one. The tradesman was very unpleasant. I got another plumber to come and he unblocked the condenser in an hour at a small cost certainly much less than another boiler. He was polite and pleasant.

"If I could give a zero I would"

If I could give a zero I would. Contacted my insurers who notified me APS would be coming yesterday to fix my boiler - no hot water or heating. Both my husband and myself waited in all day - told by insurers 3 times APS were definitely coming out between 7 am and 6 pm. 4.30 pm APS finally called ourselves with pathetic excuse and stating they weren’t coming today. Useless company - no apology nothing . Don’t bother with this company - find someone ourselves and claim back from insurers - much better as if they can can’t be honest with customers from the start what’s the point . Never using again - found someone myself - with over 20 experience - much better. AVOID APS at all cost.

"Poor service"

left 10 days over Christmas & New year without heating My insurance Co passed my details to APS. on 24th Dec. unable to get out to me . That's OK as its Christmas Eve. but no contact all gone home early. txt later that day informing me of engineer visit on 27th. NO SHOW . NO Call . again unable to contact Co. its a holiday. an engineer calls 28th . its the thermostat. but he does not carry a spare. i can get one from local Quick fix or any Pluming store. have to wait until 04th Jan. Engineer phone to ask me what type of thermostat i need and he will get one from stores. when he arrives 15 min job.

"This company was commissioned by my…"

This company was commissioned by my Home Insurance company's emergency cover. I do not have words to describe how shocking this company was. Cowboys would be an under statement. Avoid. If your insurance company commissions them beg and plead for someone else.

"I wish I could give 0 stars to this…"

I wish I could give 0 stars to this pathetic company who seem to have a bunch of cowboys, who are only good at giving false updates. It's been 10 days that I had raised an issue with Tesco home emergency insurance and they assigned that to APS. The boiler pump was identified to be replaced and it's been 10 days that I am chasing them for replacement. Every time I manage to speak with them, they will cook up a story on the delay and say than an engineer shall visit tomorrow b/w 8:00 - 18:00 but no one calls or visits. The same thing happens next day and so on. Tesco home emergency insurance is equally to blame as they have partnered with such an appalling service provider. I have 2 small kids, younger one being 6 months old and we are somehow managing without a functional boiler for the last 10 days. It's such a shame APS !!

"Appalling service"

Appalling service. We have emergency cover via Axa and called to report a broken boiler and no heating / hot water on Friday morning. We were assured that someone would be out on Monday. It’s now Monday lunchtime. No one is picking up the phone to confirm timings or the details of our engineer. Axa can’t get through to them. No idea if anyone is coming out today or not. Day 4 without heating and our patience is wearing thin. Would not recommend.

"Awful company!!"

They called up to cancel an appointment on the day,twice. When I said I’d like to complain as it’s the second time I’ve taken a day off, a horrible man called Lewis claimed that he didn’t have a facilty to transfer the call. When I questioned this he just hung up. Excellent customer service,Lewis. Not!!

"Excellent price compared to other…"

Excellent price compared to other company I called. The quality of work was very good. I was not disappointed.