"Original worked well. No support, No service. Rating, Un-acceptable."

While; I Liked the product and it's performance, some 6 years of service has reviled some unacceptable issues with service, and the new modal is defiantly a downgrade from the original Loc8tor 8 Plus. (1). The new unit locates only 4 tags. I liked the original View, numerical and directional display. The lights are less useful. (2). Service is non existent. Loc8tor doesn't even respond to questions, let alone address them. (3). Tags can not be unregistered if the receiver, fails for any reason, therefore all current tags become useless and must be replaced, if you need a new receiver. No repair is available for failed receivers, You just suck it up and buy a new one. Of course it is the new model and UN-compatible with your old tags.
I will look for someone who has a customer friendly and reliable system. Loc8tor has potential, however, as it is, I say say don't buy from them.

"Checkout NOT Secure"

I'm attempting to purchase Loc8tor but the checkout is not secure according to Google. This troubles me!

"Fabulous! Won't have a cat without a Loc8tor ever again!"

We have been using Loc8or devices on all 5 of our cats for about 4-5 years now. I cannot praise this little device enough. I have continually had inner conflict trying to decide if I should try to keep my cats indoors, because it is safer, when they seem so much happier and leaner when they go out during the day. Loc8tor devices are the answer.

With 5 cats, we usually have 1 or 2 per week who aren't home by dark. This used to create a sense of panic within my whole family, and we'd search for hours for the missing cat. But now we just grab the Loc8tor and head outside, knowing we will find them quickly. We have so many stories of how this device has helped us locate them. Sometimes we find our cat right in our own front yard, but they are ignoring our calls! Bratty kitties! With the Loc8tor, we can reach down into a bush in complete darkness, and pull out our kitty with the red light blinking on their collar. Once, our cat got locked in our neighbor's garage. The strongest signal I got from the device was from our living room, through the stone fireplace, through the brick chimney, and through the side of the neighbor's house...unbelievable! When we rang the neighbors doorbell, they said "We thought we heard something in the garage, but couldn't find anything each time we looked!" Kitty was safely in our arms in minutes.

Very often, our missing cat is just a few houses away, and when they hear the clicking sound that their collar makes when we turn the device on, the cats usually come running! They run home because we make it a point to give them food immediately (along with lots of praise) every time they come in after using the Loc8tor. Even in the worst case scenario, the device was helpful. One warm Spring night, one cat was on the other side of our neighbor's fence late at night, and refused to come. Rather than jumping the neighbor's fence, we made the mistake of letting her stay out for the night, and she was eaten by a coyote. We found her collar on someone's front lawn the next morning a few blocks from our house. We rang their doorbell, and they admitted that they saw her get attacked and carried off by a coyote. While we were heartbroken, at least we found the answer quickly and did not spend days/weeks searching the neighborhood. At least we had a sense of closure. We learned our lesson, and will never let our kitties stay outside during the night. We'll also never have a cat without a Loc8tor on her collar.

My biggest suggestion to all who purchase this device, is to carefully note when you replace the batteries, and mark your calendar when you should repeat this. It should be done every 6-8 months at the latest. It is also good to test each of their collars monthly. The biggest disappointment is when a cat runs away and the batteries on the collar are dead, and you are back to searching on foot for the little beast! Also, beware that if the device gets soaked in water, as happened when our cat's collar got pulled off by a tree branch before a rain storm, the device may need to be replaced entirely.

"Product was paid for but never delivered, no response or support from Loc8tor customer support"

I paid in full for a loc8tor product and delivery ($116), but the product was never delivered to me. It is currently 44 days since I placed the order and paid for the product - delivery was promised within 10-21 days. Despite several emails to them, they have not responded since 11 March 2015, with an evasive response that the product enetered South Africa but they cannot guarantee any tracking (and hence delivery!) of the product to me. They also tried to shift responsiblilty of delivering the goods to me by suggesting that I should track the product from my side.

This is unacceptable poor service and according to ActionFraud (UK’s national fraud and internet crime reporting centre) the act of buyers receiving goods late, or not at all is considered fraudulent shopping! The Consumer Contracts Regulations clearly states that if the goods you ordered are lost during delivery, the trader is responsible for them. If the trader can't find the goods, you can ask for your money back or a replacement. They have not offered to resend the product or refund me. Loc8tor simply avoids any communication and takes no responsibility for their sales!!!!

"Disappointing as cannot be repaired"

I purchased a Loc8tor and had problems finding my outdoor cat with it as the batteries in the handheld seemed to have to be new in order to work properly. I accidentally knocked the handset off my 'fridge where it was hanging in the magnetic holder provided and it cracked open. Apparently it cannot be repaired and the best Loc8tor could offer me was a 10% discount on buying another one which I can't afford. They had no suggestions as to who else might be able to repair the device. This has turned out to be a very expensive waste of money.

"Brilliant. Works perfectly."

This is great - works exactly as it's supposed to. I've started letting our (always indoor) cat outside in the mornings because I have peace of mind knowing that when it's time to come back, I can find him in minutes, no matter how small or dark his hiding place.

"Worked for Me"

In short - found my missing cat using Loc8tor - does what it says on the box.

"doesn't work & they won't replace it!"

I ordered this GPS a few years ago, and i put it on my cat's collar. His collar fell off and we we're never able to locate it, even tho it had the GPS on it, so that fail #1.

Then a few years later, i decided i would give it a try on my dog, and it wasn't working at all. I went to the store and bought the new batteries for both the gps and the remote part. It still didn't work. Fail #2.

I emailed the company to tell them that it doesn't work & they replied to me that they wouldn't replace the lost piece, the broken remote or gps, and that they wouldn't issue me a refund. I just wanted a product that would actually help me locate whatever the gps is attached too, which this never did.

Whats the point of having a GPS if it doesn't actually locate anything?!

Awful Product. Awful Customer Service. Awful Company.

"Works OK but battery instructions are incorrect."

I bought our loca8tor from e-bay. The seller said it would require new batteries. When fitting the new batteries in the tag I noted that there was a + sign moulded inside, but this was the opposite orientation to the instruction book. I followed the instructions but the loc8tor still didn't work. I called Loc8tor & pointed out the discrepancy but they dismissed my information & said since I bought it second-hand it must have been modified by the previous owner! This despite my pointing out that the + sign was moulded in, i.e. it was from original manufacture. Seems like whoever wrote the book doesn't know which way round the batteries fit.
Anyway I reversed the batteries to coincide with the + sign & guess what? It works. So if you have trouble after fitting new batteries in the tag, look for the + sign & follow that.
So far the Loc8tor has been successfully used three times, once to find the cat stuck up a tree (she was after a Jackdaw's nest) & twice to find the collar when she had lost it.

"Fantastic Product, Fantastic Customer Service!"

This product (Loc8tor Lite) has helped us locate our cat in the strangest places, and has saved him from spending dangerous nights alone! Recently the product became faulty, and before the company had even received the defective product, they sent us a brand new one! You don't see customer service like that anymore! I cannot recommend this company enough to anyone with adventurous cats - the product is quality, and the service is fantastic.