"Poor Service"

I used a Xmas promotion code for free shipping, which allowed me to order with next day delivery. I recieved an email confirming next day delivery but guess what, it never turned up! No reply from an email enquiry so I called and was advised that the code only allowed 2 to 5 day standard shipping despite having an email stating next day delivery. Because I work away from home, I chose delivery to a location I would be at for the next day delivery. Because I will not be there again until after Xmas I will have to make a special trip to collect the item. It would have been good if Sales had advised me that they had changed delivery method and given me the opportunity to change the delivery location or cancel the order. I am very disappointed at the service - product still hasn't arrived despite ordering 3 days ago........

"THIS PRODUCT SAVES LIVES"

We have Loc8tor Pet for our 3 cats . 2 months ago one of them did not return for its evening meal nor the following morning . We eventually found him that afternoon hiding in some waste ground , having been badly mauled by a dog ; achilles tendon bitten in half , fractured pelvis and numerous badly infected bites . There was no way he was ever going to make it back on his own and it is likely that he would have died from the infection within 24 hours .

Thanks to Loc8tor he is now well on the way to recovery and learning how to walk again .

If thats not enough , when we had a problem with the device it was replaced with no fuss and within only 4 days . Thats what I call service .

"I love it!"

I purchased this (4 pack) after my Bengal got out of my house and it took me (and about 8 other people) about 3 hours to find him. He has not got out since but 2 of my other cats have and I have been able to find them every time.

I have even used it to locate them inside my house when they are "hiding". It has been a life saver because I know if they get out I can and will find them.

"Outstanding service"

We've had our Loc8tor for two years ,our cat was knocked down and without it we would never have found him or known what had happened to him.The tags are now on a cat and a dog.The Locator stopped working I emailed them ,they replied immediately with instructions how to check it.When that didn't work they asked me to return it with the tags.We got it back from them the next day repaired perfectly and no request for any payment.Their service has been unbelievable it is so good.This is an excellent product from an excellent company

"Avoid"

Bought Loc8tor plus to help when my border terriers go into the hedge. The product is a waste of money, has a max range of about 150' in an open flat field and the direction indication can be 5 degrees out from the direct line of sight. We put falcon bells on them and the range is so poor I can hear the bell before the loc8tor finds the dogs signal. The electronics are very slow and if your dog wasn't sat still it could bite you on the leg before the gadget found it. Now trying to get hold of the company to get a 30 day refund but with no success, phone line goes to a message service which is full, think I can wave goodbye to the £100 it cost. The companies claims for this product are pure fantasy. I have given it one star simply because of a quick delivery.

"Think twice"

My first pet lac8tor receiver stopped worked after a a few months or maybe less than 100 times of usage
I had always been happy with the range of the product and it was a great way to make sure the cat didn't wonder to far from home.
So I went and purchased another unit. The receiver lasted twice then stopped working.
Now the purpose of the device is to provide peace of mind when placed on your treasured pet. When the device proves to be unreliable time after time then I have to come to accept like many recent reviews suggest that the Pet Loc8tor is nothing short of a gimmick.

A measure of a good company is their ability to offer a workable solution. I would like to see a reply from Pet Loc8tor as to how they will provide me with 1/peace of mind my pet will be safe when using their product 2/back up their product with great service
Pet Loc8tor offer many glowing endorsements but the user is not finding the product lives up to the hyped expectations. The company has been around since 2004 so have had plenty of time to make improvements

My review advice is to stay clear of the product unless you see here a clear and reasonable response from Pet loc8tor

"Late delivery, dont respond to communication."

Order is late and recieved no response when i tried contacting them.

"Bloody good piece of equipment"

I purchased your Loc8tor Lite device several months back, and it has come in handier then practically anything I have bought on the internet. We have an 11 year old American Shorthair Tabby cat who has, for reasons known only to him, taken recently to going on walkabout for two days at a time. The Loc8tor has come in handy finding him more than once. It will un-erringly locate him if he's outdoors and no more than about 50 to 70 meters away in spite of all the houses around us. Of course, it's necessary to walk a little sometimes, but it's MUCH better than wearing ourselves out traipsing around looking for him. I would recommend this fine device to anyone with a wayward pet. It can save a great deal of time.

"Do not buy this if you live where it rains!"

Even with the Splashguard in place, tag stops working upon having your dog in the wet grass.

"Cannot register tags with Loc8or Lite"

I have changed the batteries on tags and on my hand set but the tags will not register to work. I have given up and conceded to buying the whole new set. Could be that my hand set is too old.