"great team"

great team.they are always ready to assist.Customer service top notch.I felt valued as a customer..Quality and professional work. Thank you so much . i will continue to use your services .

"New tools are great!"

I did try the product launch a year and a half ago and it was a waste of money. The addition of Product research, market intelligence and keyword research are key for me.

"Did not get results I expected."

Did not get results I expected.

"Love your Customer Service and love all…"

Love your Customer Service and love all the products/services that I have tried with you guys so far.

"Improvement Needed"

I tried out viral launch spending thousands of dollars launching our products with minimal results. The site is full of hijackers purchasing large quantities of 1 product under different usernames and Order numbers. I took the time to look through all the orders and matched up the same address to lots of different usernames.
Another factor I found disappointing was that it took way too long for products to launch and once they launched and I had a problem I needed to wait 24 hours before someone would respond back to my email. For $400 a launch the company should have better customer service and be more careful with whom they accept via elite deals club to avoid hijackers and other unfair customers.
The entire purpose of viral launch is a fair way of giving away products so customers from all over the united states purchase the products thus increasing product visibility. When one customer claims most of the coupon codes for themselves they're automatically decreasing the chances of success for the launch since the orders are all coming from the same IP address.
Viral Launch, please take care of these issues so we can continue using your services. The market out there is huge, if you want to succeed you need to be on top of your customer service and perhaps lower your prices so customer's shouldn't expect that much from you.

"Viral Launch pretty much has some of…"

Viral Launch pretty much has some of the best Amazon product research tools available. But they are so buggy. Any time I add a new feature to my subscription, something gets all screwed up and I have to have support fix it or just live with it. The chrome extension will just stop working and say I've used all my allowed searches.. which makes no sense as I am paying like $100/month to use the service and there is no search limit. That one I pretty much have to wait until the next day and it is fixed. It's all just a pain. Stop trying to build new stuff and fix what you already have. Even your Elite Deal Club site that is a key part of your launch service is buggy and will just stop working right (frustrated users have left hundreds of comments about it on the EDC facebook page). That is unacceptable when you are charging people $400 for a launch and there are bugs that prevent your pool of buyers from being able to access the site or get coupons.

You guys are pretty much at the top of the FBA product research market. But it's only because you have the best affiliate marketing program, so all the Amazon gurus push your products like crazy. Don't get lazy and think it's because you have the best product. Your product needs work. There are better options these days and you guys really need to work on your quality.

"Viral launch have made some amazing…"

Viral launch have made some amazing apps that help you to find not just a profitable niche or product, but one that suits your business model.

Thanks guys

"best in the business"

best in the business

"In order for me to ever use the launch…"

In order for me to ever use the launch service again - SOMETHING has to be done about hijacker unscrupulous type buyers - buying up multiple products (sometimes a lot of items) and then listing the items on Amazon on my brands product listings - it make me not be able to use the service until something happens to fix it. There are other services out there - working on solving this big issue - so I hope your company really takes this seriously and tries to come up with a solution.

"Great team to work with!!"

These guys are great and really know what's going on in the industry. They are definitely data geeks and know how to crunch and analyze the numbers!