"MFORTUNE!! WHERE ARE MY WINNINGS/WITHDRAWALS"

Never had any trouble withdrawals until this week! Which just happened to be my highest withdrawal to date at 490. I was asked for proof of I.d on 6.7.2022 two days later after many live chat conversations on the 7th , being promised it would be processed that day it did not happen. Today is the 8th and I requested a callback were I was told again I.d was received on the 6th and banking would process it today as it had been marked as escalated to be pushed forward and still no funds processed to my bank account!! mfortune I you really going to swindle me out of my money ? As your live chat say one thing k and your calls say another! Live chat also send scripted responses without really answering your questions and avoid allowing you to speak with a manger! As I was told "you will only get the same response I gave you" shame on you mfortune WHERE ARE MY FUNDS ???

"Literally the worst customer experience. Borderline Scam"

Literally does whatever they can to stop you withdrawing money, played with them for years no issue only needed proof of ID and a recent bank statement, now they want all of that again but a copy of a recent phone bill and all of my transactions to show that it has been paid... Now claiming to want proof for next months bill and suggesting I pay this early just to get my withdrawal...

"Worst gambling company ever"

Worst gambling company ever
They make every excuse possible not to pay out your winnings. And then ignore you once you provide every bit of detail to them , DO NOT DEPOSIT ANYTHING YOU WONT SEE A PENNY IN RETURN!

"This isn’t a joke I paid with my Visa…"

This isn’t a joke I paid with my Visa card and received my money after I sent my passport I’d. I’m from london and I didn’t really bother about the withdrawals because I checked the reviews and was a bit scared of the comments I’m not saying u haven’t received your funds but I must be lucky I received my money after 3 days sending my id even tho they asked me 6 days ago I was waiting for mr fourtune to start asking me to do what I read like send video of my card witch I wouldn’t do anyway or send something els besides my I’d but they didn’t so nothing bad to so hope u all receive ur funds

"I made a withdrawal over a month ago…"

I made a withdrawal over a month ago and they did not pay as they needed to see my phone bill. I sent the latest phone bill I had with proof of payment and was told it didn't cover the dates required. My next phone bill wasn't due for a month so I had to wait, how ridiculous is that? When my bill was paid I sent a copy of my bill with name, address and phone number, email receipt from o2 showing paid, screenshot from my o2 website saying paid and screenshot from natwest showing paid and all of these were rejected. They want to see my balance after bill has been paid which I also sent and that was also rejected. I have sent everything requested and still no payout. This site is truly awful and my advice is to steer well clear and use other sites which payout immediately with no hassle. The amount of time and effort I have spent trying to withdraw £70 is absolutely ridiculous.

"1 month on and still no payment received."

Asked for ID a month ago sent it all in to be told the bank statement didn't show my phone bill payment,
Fast forward to 3 days ago, phone bill sent in and told all ID has been accepted and payment will be processed in the next 24 hours and I will receive a text confirming.

48 hours still no confirmation and still no payout.

1 month since I cashed out my £100 and still not had a thing. After reading the reviews here it looks like it maybe a trip down the small claims court to get my money.

Really really poor

"AVOID - THEY DONT LIKE TO PAYOUT WINNINGS"

This company is a scam. Over won £450 over 6 weeks ago and still not received a penny. I have sent all my documents in which all showed as accepted, then additional documents was required then more and it goes on, I even had to send last years tax returns to prove I pay tax (which I do), the only thing they don’t know about me is my height and weight. I have on numerous occasions spoken with customer service who can only tell you that they aren’t “privileged” to know what’s happening and they have sent a message to the relevant department for an update. Avoid this company at all cost

"Do not touch biggest scam about!"

Do not touch biggest scam about!! Wins are non existent or not worth losing money for. The only time the games do play is when your forced to take the bonus and all your winnings become bonus money, this needs to be waged 40x before it becomes real money again. Self excluded and staying clear..

"Good site , different games"

I’ve signed up deposited &’withdrew £50 today but I’m a little confused no email or text to confirm withdrawal & no “pending withdrawal” but if the site. Would be much better knowing what’s happening I’ve read some people get the money with in a hour and some wait weeks so I’m not to sure where I stand with this will update when I know what’s actually happening with the withdrawal

Update 7/6/22
The money went into my account last night but didn’t receive a email or text to tell me that it’s been processed or anything

"Worst online casino I've ever played"

Worst online casino I've ever played, dont expect any big wins. I use alot of slots and can tell the payout ratio on these are extremely low. I really dont know how they get away with operating as they do but I will stick to the big casinos that do actually allow you to win from time to time. Dont give these scumbags your money.