"Exceptional service"

I wanted to collect my order rather than wait for posting, so contacted Gai at Fibrehut and asked if I could collect on Saturday. She notified me to say that the shop would be closed that day but she would get the order ready right away and I could collect that day. Unfortunately I had a prior appointment so couldn't make it.
I asked Gai if she could leave my order with one of the other sellers.
She contacted me straight back and said she would leave it with the pantry for collection on Saturday.
I collected my order from the pantry on Saturday morning.
What fabulous customer service. Going that extra mile for a customer is very rare these days.
I used Fibrehut when I bought my Ashford spinning wheel and I've bought a few things from them since and the service has been brilliant.
Can't recommend them enough.

Chuffed with my order too, can't wait to get started.

"Bad shipping…"

Went on website absolutely lovely brought a loom
Received email on the Monday stating it had been shipped. Checked tracking every day. Wednesday shows that it had inky just been sent. Not impressed still haven't received item they could if just been a bit more honest about when it was shipped not just when label was purchased

"Had them for 4 months now and can't…"

Had them for 4 months now and can't fault it. We have a speed of 250mbps or more consistently.

"Fibrehut - Way better than World of Wool"

Fibrehut were so super efficient with my order. It arrived by the next working day.

My order was a little complicated because I placed my initial order online and then paid for it and then discovered I had not ordered enough so I rang them up and they said if I placed a second order online they would combine the two so I would not have to pay a second delivery charge. This is something World Of Wool NEVER DO. Also World of Wool delivery of so slow. They don't even dispatch for about 10 days. I will be using Fibrehut for all my spinning purchases from now on. It is worth paying a tiny bit more simply for the customer service alone. Thank you Fibrehut. You're the best.

"If you have an Ashford this is the place for you....."

Have bought a few times now from their online store. Very helpful staff and great products.

"Poor customer service"

I made an online purchase as the weekend I was in the area the shop was closed. After I made the online purchase a lady called me to say that the mulberry silk toos we’re out of stock and due to come back in in a week. She didn’t offer to post the part of my order that they did have in stock so I had to wait nearly two weeks to receive my order. When it did finally arrive it was all ok, but the mulberry silk toos, which I paid £7 per 100g for were only packaged in a sheet of flimsy tissue paper which does nothing to protect the delicate fibre. Also the mug I bought looks like it’s seconds quality as the glaze is poor in some areas. Overall I was really disappointed with the long wait and would have thought that they could have either posted the first part of my order straight away or given some sort of recompense such as a discount off my next order. Not even an apology was offered. Poor customer service.

"Ashford spares"

We came up from Bristol to get some spares for my Ashford spinning wheel and Gai was so helpful to make sure we were getting the right parts. She even gave me a quick demo of long draw spinning as I'd mentioned about it. Fabulous shop, wealth of experience and superb products.

"Fast delivery and the core wool is a…"

Fast delivery and the core wool is a bargain for the amount I bought. I bought a pack of merino mini wools. They are beautiful colour. Unfortunately I don't think that this wool is very good for needle felting. It was in the needle felt section though. Way too hard to felt with and I sadly can't send it back as I've opened and used a bit of it. Shame x

"Absolutely top day at the Fibrehut…"

Absolutely top day at the Fibrehut Ashford Day! Learnt so much, and it was great to share time with so many other fibre enthusiasts. The two gents from Ashford were brilliant! And I have yet more fibre in my stash...!!

"Good service"

Good service, good products, a pleasure to deal with