"Excellent "

Brilliant execution of my order and great prices.

"Efficiency"

Prompt and polite response to my message regarding a possible scam. Light bulbs arrived true to order, carefully packed and intact. Thank you

"Ordered item one day and it arrived the…"

Ordered item one day and it arrived the next superb service thank you so much

"I had a very disappointing experience…"

I had a very disappointing experience your Ashford store today, I have of course left this same review in Google reviews and I’m lost for words over the whole thing.

My mum went in looking for a specific type of screw that needed to fit flush with a piece of furniture. While there, she noticed the coffee station and asked how much it was, to which the kind lady at the counter said it was free. As she was being assisted in finding the screws, she made herself a coffee and took a couple of lollies, which she was also told were complimentary.

When I arrived, my mum made me a coffee as well, as we had been told they were free. We then spoke to an older man about the screws and ultimately decided they weren’t quite right. We were curious about the price of a similar type that might have worked as an alternative and were told they were £1 each. Since we needed eight and they weren’t an exact match, we didn’t feel the price was reasonable and decided not to purchase them.

At this point, the older man made a rude comment, saying that "only paying customers get free coffees," half-jokingly but clearly directed at us. As we went to leave, he followed up with an extremely unprofessional remark: "I would say it has been a pleasure, but it hasn’t." His tone and attitude were completely unnecessary and left me feeling quite upset.

The two younger employees looked visibly uncomfortable throughout the exchange, and I can’t say I blame them. Judging by their reaction, this kind of behaviour from the older man doesn’t seem like a one-off.

What bothers me most is that we were told the coffee was free, had we known it was only for paying customers, we wouldn’t have taken any. In fact, I even asked as we were leaving if I should pay for the coffees because I felt so uncomfortable after his comments. The entire experience was incredibly unpleasant, and based on this interaction, I wouldn’t return.

"Fence brackets"

Ordering was easy and the items I ordered arrived quickly

"On time,no issues."

On time,no issues.

"Excellent arrived on time well packed…"

Excellent arrived on time well packed and website kept me up-to-date

"Great service at a good price"

Great service at a good price

"Great service from the warehouse team…"

Great service from the warehouse team as online showed 2 orders and they called me to sort the problem before sorting my order and delivery was great well done all

"Top Service"

Excellent service with prompt delivery of purchase.