"I never recieved a ship date"

I never recieved a ship date. Totally fraudulent company. Why would groupon accept the payment for the sunglasses and pass the shipping on to novadab. I will never order from either of these fraudulent companies again. Stick with ebay.

"Not trustworthy"

I placed an order on June 15, 2020. After a week, I contacted the office via email. I got an email stating it would be mailed on 6/23/20. This did not happen. I contacted the chat room online at Novadab.com. I was told it would mail the next day. This did not happened. I contacted via email again with no response. On the web site, I again contacted Chat and was told it would be the next day. I expressed my frustration and was told by the customer service that USPS had not run during the pandemic. I told her that it did run and this was a small company. Why was I told so many shipping dates? She informed me that I was rude for asking, yet this was now July 2nd? She said it would ship next day. Again, did not happen. I had to contact my credit card. I gave them every chance to make it right and they chose not to do so. I will not do business with this company again and I suggest others do a check on them before giving them your money.

"I purchased 2 pairs of sunglasses from…Novadab"

I purchased 2 pairs of sunglasses from Groupon and was mad they offered a voucher instead of just ordering them on site, I took the voucher for Novadab, which ordered 2 pair on May 2nd, I contacted them on May 14th and they answered back the next day see below:

NOVADAB
Fri, May 15 at 12:00 PM

Hi Gerald,

We apologize for the inconvenience, as we can check the product was on backorder status that was the reason there was a delay in shipping. Now it is available in our stock and you will receive it within 7 to 10 business days.

You can also reach us at our toll-free number 1800- and our working hours are 10:00 AM to 07:00 PM (EST) Monday to Friday.

Please let us know if we can assist you further.

Thank you,
Misha Johnson,
Customer Support Team,
Novadab

They didn't ship them until May 22nd, the Man told me tonight? I asked why they waited 7 more days to ship them? He didn't have a answer for this! and for me to wait longer!
When I called them tonight and asked for a full refund, I paid $9.99 shipping and 60 cents Michigan sales tax plus The $8.00 I paid Groupon! All I know is I don't want to keep getting the run around, I think I've been very patient. when I called tonight the Man kept saying please wait, I told him I wanted a full refund, and he kept saying wait please wait a little longer, He offered me 75% off my next item(s) I said why would I order another item from them? I then asked him if they were walking my shipment to me? I Said Many times I'd like a full refund! I still haven't received my 2 pairs of sunglasses, summer will be over before i get them!

Save yourself a lot of Headache don't order from Groupon or Novadab.

I see below they finally answered through your site only, I never got a reply from them in my email They waited 11 months to reply? I still never received a refund! and Will NOT recommend them!

"No stars if it was an option"

No stars if it was an option. Nothing positive about my experience. I purchased through Groupon on April 3, 2020 (2 pairs of sunglasses- $8, shipping not included), and redeemed the next day, April 4, 2020. These were supposed to be gifts for Mother's day, May 10, 2020. I inquired through the Novadab website about my order on May 5, 2020. I got a response from the company on May 11, 2020 that my order was set to ship May 11, 2020. I didn't let it get to me because my family wasn't gathering - I could get away with gifting the week following mother's day. the week following mother's day didn't happen, but I didn't fret; it was out of my control.
May 28, 2020, I receive an email from the company that my order was set to ship that same day, thanked me for my business and provided a 60% off code for their website. I go to their website and am prompted for 60% off - code displayed on the front page of the website for all. -__-
May 30, 2020 i receive an email about my order being on the way. June 1, 2020, I receive my order.
I'm blown away at what I receive. It feels like fraud. The glasses (Cat mirror metal cat eye sunglasses) are stunning in the picture.by any means, i know what i paid for them, but wow. I received vending machine quality, child-like, sunglasses. The nose guard piecesand frame are a chrome painted plastic that rattle like a cheap toy. They came in stiff-velvet- like pouches with "novadab" embroidered on them, and with protective plastic on the lenses. The packaging and shipping had more monetary value than the glasses themselves. Please, whoever reads this, save yourself the money and anticipation of receiving any merchandise from this website. Not even at a discounted price.

"SCAMMERS"

Purchased a necklace from NOVADAB (SCAMMERS )never received my order and will not refund my money !!!!!! HORRIBLE CUSTOMER SERVICE!!!!!

"I like my purse would like to get…"

I like my purse would like to get another but black color at $9.99 is there one avilable??

"I purchased Groupon one necklace from novadab…"

I purchased a Groupon coupon one necklace from novadab they charge my credit card they take my money but they do not ship my order. very bad customer service. they charge money and they not sending me necklace :( never ever I order novadab again. I am not trust

"Cheap and Bulky Jewelry"

I ordered items for Christmas, they were really cute bracelets. I received them after New Years and they were not what I ordered. I tried them again, same result. Their stuff is cheap. I don’t mean price wise. Their jewelry is bulky and actually looks like dress up jewelry for kids. Total dissatisfaction and disappointment. Don’t buy from them, you’ll waste your money.

"I ordered 3 necklaces for Xmas gifts, 2 broken. Junk jewelry"

I ordered 3 necklaces for Xmas gifts, received them and one arrived broken, the other broke when tried to put it on neck. They replaced one but I am still waiting for the other replacement after numerous emails. They are giving me excuses saying it is clearing customs which should never take almost 2 months. I will never order from them again.!!!!!!!! Junk jewelry

""Destabilizing Encounter?" What?"

I ordered items and inquired why I didn't get a shipping confirmation. Here is the response:
"We are very sorry for such destabilizing encounters you have been faced with. Your order is awaiting shipment and will ship by this week, Once your order will get processed you will receive an automated email with your tracking information shortly. We would appreciate your support on this matter."

Destabilizing encounter? What? Just tell me when I can expect to receive my products that I have already paid for! Why does it take so long?