"I have been ordering from Panache for…"

I have been ordering from Panache for years, always had excellent service and every order arrives perfectly and on time.

"Super place to find stuff for kids"

A super little boutique shop where I have bought all sorts of cool shoes and clothes for years. Thanks for the boots - arrived quickly as usual

"FRAUDULENT COMPANY…"

Ordered some beautiful £60 heavily beaded boots June 2022. They were delivered with a small piece of rubber missing from the sole and the beads seem faded on one side. I have rang monthly - I am first in line for call to be answered and it will stay this way up to an hour. ? Phone lines unmanned?! I've emailed 3-4 times over the last 7 months. Not one reply. Reporting to Trading Standards and hopefully Ombudsman. This company is clearly FRAUDULENT. After care is none existent - BE WARNED!

"‘Shop credit’ which don’t work"

Given a credit note which don’t work, tried contacting multiple times to sort it out and getting ignored. Told me where to put the credit number during checkout even though I told them it’s not working no matter how much I try. Then got ignored instead of fixing the issue.

"It’s been 2.5 months since Panache kids…"

It’s been 2.5 months since Panache kids has taken the money from my account without delivering the order. Instead of trying to resolve the issue, ever since I have provided them with the proof of the bank statement and transaction going through - they are ignoring all my emails. the item I was purchasing went out of stock while I was checking out, so they weren’t able to fulfil the order - yet they are refusing to refund me and instead are IGNORING my emails. How is that even allowed? From this point financial ombudsman will step it, but please please please - any potential buyers, be aware of this fraudulent company.

"Placed an order with Panche and the…"

Placed an order with Panche and the delivery didn’t come and they couldn’t re deliver in time for when I needed the item I called Panche as I was told by DPD they could fix it and they exceeded my expectations they cancelled the delivery with DPD and sent out a new pair with next day delivery with Royal Mail they didn’t have the original size I wanted but they added some innersoles all at their expense! The customer service was amazing and so helpful I have never experienced customer service so good before!

"Interesting things for teenage girls"

Interesting things for teenage girls. But it's too expensive for me. I only buy from them on sale.

"Rubbish customer service my…"

Rubbish customer service my granddaughter wore her lelli Kelly shoes for 3 days and all the pink has started coming through the black patent leather and now they look as if
They are about as useful now as a chocolate teapot and
Look awful

"waiting for them to pick up phone all…"

waiting for them to pick up phone all day re a refund. but NO ONE PICKS UP THE PHONE. TERRIBLE CUSTOMER SERVICE.

"Rubbish customer service ordered an…"

Rubbish customer service ordered an item coming two weeks ago never received on calling manager was rude the first time telling me my visa dispute will just hold everything up I’ve had to wait until a parcel I never received is coming back to them for them to start my refund. I was told twice I’d be called back never was, I will never use this online store again first and last !!!