"Excellent service"

Excellent service

"Quick responses"

Quick responses, friendly and helpful

"Very happy with the service"

Very happy with the service. The app is easy to use and the customer service is very helpful.

"Have been with the nhs cu since working…"

Have been with the nhs cu since working for the nhs the last 10 years they are super fast at replying and super helpful!

"I am so happy with NHSCU through…"

I am so happy with NHSCU through Natalie. Natalie is a kind person and she handled my loan process with respect,dignity and professionalism.

"Excellent service I felt at ease with…"

Excellent service I felt at ease with Natalie and her care in helping me was quick to respond to my enquire would recommend this service 5 star

"They are here to help"

Huge thank you for all your help and patience with me. I felt stressed with all the information but once I had it Paula who was dealing with me did amazing.

"Debt consolidation loan"

Although initially felt stressful gathering information. The lady Hayley who I dealt with was patient and kind. She took her time to make adjustments due to my neurodiverse condition. Once approved I received fund in just over an hour. Thanks again this will be a fresh start for my family.

"Great service from Natalie"

Great service from Natalie. Good communication. Would recommend.

"First negative experience of a credit union "

never had nothing but positive experiences of previous credit unions , since joining nhs I decided join this one . I applied for debt consolidation loan to help myself avoid the high interest rates I was experiencing- information they wanted in limited time was very stressful as had contact all debt companies took a week and lots work and stress however I did this as understand it needs be through , Only for one cold woman to close my loan application apparently my bank statement didn’t show council tax coming out it would of that month as march and April I don’t pay as I pay it over 9 months , after a day I phoned and spoke to a lovely employee Richard whom encouraged me to re apply and was apologetic. I replied feeling confident I would get the debt consolidation loan as my incoming and outgoings were all good I wasn’t behind in essential bills . Only for this same woman to asses my loan application and not accept it I believe her name is Vicky . I asked for breakdown of why I didn’t get accepted only to be told was based on their particular lending criteria. I believe this particular employee has taken instant dislike to me , it’s bizarre how everyone else is welcoming and supportive as a credit union should but this particular employee is everything but ! I will cancel my membership and from other reviews I see I’m not first person she has done this too think needs be addressed before you loose more members .