"Excellent Service and Product."

Excellent Service and Product.
Extremely helpful and Knowledgeable staff.

"Really great communication and tape"

Really great communication with Danielle from the beginning and the tape was super quick to arrive and we are really happy with the outcome. Efficient all round. Would definitely recommend for any businesses :)

"Just really disappointed and upset after being a customer for a few years"

Just really disappointed and was left feeling upset and asked them not to respond to me anymore because of how horrible I was being made feel.

I have used these guys for a few years and I made a complaint as customers of mine have been complaining that the tape is not working right, not too many only a few rolls. I raised a complaint but did not follow it through as I am a mum with a child and one on the way and trying to run a business, I absorbed the costs of these for a few months and I am not selling as much due to this at the moment compared to when I was working full time.

I then had a long term customer complain and also a tape I used not work. The tape doesn't unwind it just all sticks together.

I brought it to them and yes it was 15 months since the order of tapes so fair enough I wasn't asking for compensation but I got an immediate blame that it was my fault. No response suggesting ok we can sort this out and maybe offer a small credit note on future orders or maybe reprint some of the tapes considering I have already paid a plate charge or something but no just blame on me for not storing them right (which I have done) and also a suggestion that I wasn't placing enough orders for it to really matter. I told them I would have to look elsewhere as I was not happy and this was the reply

'That’s fine if you feel that way and you would like to look elsewhere, from our records you make an order a couple of times a year.'

I am sorry but that is suggesting I only make a couple of orders a year so it does not bother them to try and look after me. I may only make a few orders but these orders have been about £600 each.

Also I have 6 designs I print with them, not one design has ever done what these particular rolls of tape have been doing so that very strongly implied it was a fault maybe in a few rolls. They are stored correctly and so why was the blame placed on me.

I hate leaving anyone bad reviews but I just found this awful. I have a big company I use for frames and anytime a set of frames has been faulty they resend me them no questions asked with my next order. I was on maternity leave and had placed an order nearly 2 years before and found faulty frames and they replaced. Their argument with me was no company would offer compensation after 15months, yes fair enough maybe some don't but I have first hand experience of one doing it (rink it trade account). I wasn't asking a whole new set of 200+ rolls to be sent, I was asking for help and a decent conversation but what I got was the opposite. Below was the response about that..

'We cannot compensate you for this in any way due to the timescale of keeping the products.
Any consumer buying from a company big or small would know that companies wouldn’t compensate any faulty products 15 months from ordering.'

Sad about this and sorry for the negativity but this is what happened.

"Fantastic Company"

We have used Custom Tape Ltd a couple of times now and both times have been a great experience. The customer service is fantastic. We were unsure which tape best suited our company and the help we received was fantastic. The staff are knowledgeable and helpful. The tape is great quality and excellent value for money. It would be nice to be able to order and design on the website but with the high level of customer service it isn't the end of the world.

"Great quality products, website needs an overhaul"

Have been using for a while now for our branded packing tape. Great quality and very helpful staff. Really could do with improving website though to make it easier to order online, design online and repeat order with online payments rather than bank transfers. Having to email or call then set up bank transfers takes quite a bit of extra time.

"Amazing Company Experience!"

We've had a great experience with Custom Tape! I want to say a very big thank you as well to Lynn, she made the whole experience easy and helped us out with an urgent order with no problems at all. Our custom tape turned up earlier than expected and it looks great! We will definitely be a returning customer.

"Great tape, happy customer"

Second time using Custom Tape, great quality print, strong enough for business postage will be using again! Thanks guys.

"Very happy with our printed tape from Custom Tape."

Great quality tape and excellent overall service!

"Fantastic Company!"

Fantastic company to work with and the bespoke tape I ordered is fabulous. Adrian was really helpful from start to finish, the entire process was seamless. You definitely have a return customer here! Highly recommended. Thank you again!

"Really good service"

Really good service, price was good too. Client was delighted with the product, will definitely use again.

Danielle was great at getting back to me with proofs and made sure we knew exactly what we were getting before we paid a penny, cant recommend enough.