"I rented with Acquire for 2 years"

I rented with Acquire for 2 years. They have been very responsive with problems we had with our flat. When we moved out, they were very fair with returning the deposit on time. If other renting places could be like this, life would be so much easier!!

"They didn't actually do what they say they will. I highly recommend against using them"

I have had a very bad experience with Acquire Estate Agents. I rented a property from them for about a year (2020-2021) and encountered many issues, including:
- Not initially informing us that the property shared a hallway with a brothel, leading to many uncomfortable encounters with random strangers late at night and early in the morning.
- Not initially informing us that female agents refused to come to the property because they worried for their personal safety (due to the brothel situation). We were later casually informed about this by Daniel, who works at Acquire.
- Not sending out contractors to investigate the issue of a leaky ceiling when the issue was initially raised.
- Not sending anyone to replace the lock or give us new keys when the door to the building was broken into by an associate of the sex workers living next to us. (was resolved by the neighbouring sex workers who, admittedly, seem to be more responsible than the estate agents).
Not sending anyone to deal with mice on the property, after they had promised prompt service. We dealt with this Internally.
- Are still refusing to give us back our deposit because the ceiling caved in due to the aforementioned water leak in the last week of our tenancy. We informed them of the leak, They never sent someone to check the issue despite a written promise from themselves, and are now blaming the problem on us.

All in all, if you rent with them, make sure you are very, VERY aggressive in chasing them down for any assistance that is owed to you.

TLDR; They set us up next to a dangerous brothel, did not help us out with ANY issues we raised, and are now withholding the deposit because the ceiling in the kitchen caved in, a problem which would have never come up, if they had done their jobs and sent a contractor like they said they would.

"Will be avoiding"

I enquired with get living almost a month ago to arrange a viewing. I will keep the persons identity fairly hidden for his own dignity, however will use initials. DH has been extremely unhelpful, sent numerous emails requesting further information (also wasting my time sending several emails when he could’ve asked everything in one), to then respond 7 emails later saying all viewings were just online videos for the moment. I replied saying that’s okay id still like to see, however haven’t heard anything back from over two weeks.

So unimpressed, to request people to pay a high amount in rent only to receive this service in return is shocking. Very glad we didn’t get a response for the pre recorded videos, as we now know to avoid this place like the plague.

Get living - please make sure your staff are actually doing their jobs. Both me and my partner enquired at the start of January and are yet to receive a single video of an apartment or an invite to view one. If they aren’t filling the vacancies, then what exactly are they getting paid for?

"Impossible to contact"

Impossible to contact - avoids calls, emails, contacting through website. Very, very poor service! AVOID.

"Terrible organisation"

Terrible organisation. I had a flat viewing arranged and received a conformation email on the day of the viewing, confirming the appointment. The company had cancelled the viewing however and failed to notify any of the people wanting to view the property. I had travelled an hour to see the property and they had wasted my time completely.

"Very good and professional team."

Very good and professional team.
All my queries and issues were always dealt promptly and was very clear and transparent with all information.
Regards Tanvir

"A great experience renting with them"

A great experience renting with them. They were very professional and responsive. We didn't have any problems moving in and enjoyed the experience. Thanks and really happy with the new flat.

"I would highly recommend Acquire…"

I would highly recommend Acquire Living, a transparent and verified agency. I was staggered by their promptness and efficiency in dealing with new tenants.

Supervised by Aaron, a man of refreshing candour, Jenny assisted me in choosing the ideal dwelling that would best suit my requirements, in a very proficient manner.

The key collection was properly handled, a friendly but professional atmosphere dominates their head office which is decorated with champagne bottles of the most exquisite kind as acolades of excellence for their success on the London property market.

"Absolutely disgusted with there service…"

Absolutely disgusted with there service and incompetence do not use these people at any cost they have kept my deposit and made up faults on the property that I rented for 3 years they accused me of neglect and this in its self is slanderous thankfully I kept a full account of emails and lots of photos will be proceeding with court action agents like this should not be allowed to profit from hard working people who cant affo6to get on the property ladder

"Just moved into a flat managed by…"

Just moved into a flat managed by Acquire. I must admit I was very impressed with Alex who helped us through the process. I've just referred them to our friends.