"Acquire takes good care of tenants"

I rented with Acquire for more than 3 years. Very happy with the flat and my flatmates. Acquire was very helpful whenever there was any issue with the flat. When I had to move out due to work relocation they were very professional and returned my deposit in full.

"Terrible experience. Don’t waste your time."

The first property I viewed, the agent was late and didn’t inform me. When she turned up, the room I was down to view was already taken. A total waste of time!

Thought I would give them a second go today but the second flat was in the most run down, grotty building I have ever stepped foot in (one of their Battersea properties) , and nobody came to meet me, so after waiting for 15minutes the tenant showed me the main areas but the door to the bedroom was locked. The tenant had no idea anyone was coming to view. I didn’t even want to hang around to see if someone showed up. It was just horrendous. A tenant in one of the buildings said that Aquire were awful, so it wasn’t just my opinion!

Re. The response they did below. I was the one waiting in the flat for the agent on the first viewing. I just hung out in the kitchen with the current flatmates. The agent was NOT there, she entered the flat and I was in the kitchen. The room was 50£ more PCM than the room I had booked to see, so that is a lie.

Why could they could reach my email the day of the second viewing? They had my email and I received reminder emails from them before. They also had my phone number. The below response is all made up, and it’s disgusting. Just be honest- you messed up. Do not lie.

"Awful experience - Avoid"

Awful experience would recommend avoiding if possible.

Took a week to send us relevant referencing forms despite taking our holding deposit immediately, then stalled on sending the contract. Once they had finally sent the contract and we had signed, we were informed that the landlord wasn't happy with our references, 2 days before move date.

After initial confusion about why the landlord had originally deemed us suitable enough to sign contracts, take a months worth of rent and security deposits from to only then pull it, an email from the landlord described that not all the references we'd provided had actually been shared with him and the additional references he had requested hadn't been relayed to us to allow us time to provide them.

We are now in the process of chasing our rent, security deposit AND holding deposit, totaling nearly £3,000, and have to find another flat in the space of a week.

Communication from the team at Acquire living was dreadful throughout and we have yet to receive even an apology for their handling of the situation.

"More information…"

I was happy to provide a reference but would have liked to have said more about the person seeking to rent the flat. I would have said what a reliable and honest person he was.

"Quick responses"

Responded quickly to my messages! Great self explanatory online application. Maintained social distancing throughout the whole viewing! Great service.

"Good Agency !!!"

This agency's very good the have different rooms available on the website with different values for each of us. All the properties have clear rooms desk for students and professionals, double bed on the rooms and bright rooms available. I really like the service and the prices are so very convenient for our availability, my room, for example, is nearby my work so I can be doing easily my offset. But mainly you can dialogue with the agents about deposit and follow payments further I really recommend this agency.

"Could not recommend this agency enough…"

Could not recommend this agency enough for those that are wishing to rent by room and want affordable rent but don't want this to compromise quality. All bills included is also a massive help in what can be a very expensive city. This was my first place since moving to London, I felt no pressure and it was reassuring that they did not mind me asking so many questions after initially having my doubts (not with the company but making the move to London).

I've been renting a place in Stockwell which at the time was not occupied by anyone Aaron that showed me round was warm, welcoming and extremely informative. It was a 5 bed flat and they did a great job of trying to find tenants that would all get along instead of filling the rooms as soon as possible.

Since then i've unfortunately had to leave the property due to COVID-19 and therefore break my tenancy. I've been therefore trying to find a replacement. They have been really professional throughout and at the same time been completely understanding of the situation, despite me having to leave earlier than expected.The circumstances have not been ideal for all parties involved but Acquire have been really supportive and great at finding a happy medium.

"Great website"

Great design of the website, With very easy way to apply and arrange a viewing for a room/flat.

"The room was way smaller than what it…"

The room was way smaller than what it shows in the photos. The agent when questioned about that lead me to the door and ended the viewing without showing me anything else.

"Fab/Stress Free Move"

Acquire Living has given me a smooth transition for my first move to London. They have provided all the information and helped me go through the process of securing a room. I didn't feel any pressure and had all my questions answered as well as them working with me to allow this move to be as easy and stress free as possible.

Thank you to the team!