"I’m a tech novice"

I’m a tech novice. Had an Admiral NVR with 8 cameras, for over 5 years, and never got the front end working. Too much computer stuff! Recently swapped out front end for a new Admiral. Virtually “plug and play”. Brittany in support, like everyone I dealt with, was incredible. Updated IP addresses on my old cameras. Now my wife and I can watch our mountain home from Atlanta; or anywhere, with the app.

"My 15 year old unit would not tape…"

My 15 year old unit would not tape anymore. Called for support and they tried updates to the software to fix the problem, then they remotely determined that the main board was bad. Ordered new unit and had it in six days up and running. There help was fast, accurate and professional.

"Tech and Sales Personnel are Outstanding"

Tech and sales personnel are outstanding. Very helpful, and on-target with knowledgeable / efficient support. Equipment is top-notch and well made.

"5 star satisfied customer!"

I have been a customer of SCW for several years. We are a repeat customer which means we have purchased and upgraded for two stores. I don't know of many websites that publish their tech support number - front page at the top! They have always been able to solve my issues. Wouldn't ever purchase cameras from another company. Quality - the best of products!

"I've been in the security industry for…20 years"

I've been in the security industry for over 20 years. Cameras have always been difficult especially when it comes to good tech support. My first time working on a SCW System was a service call. I had never worked on SCW Products. Tech support answered quickly and helped me bring a system online and updated firmware and software within 30 min. Best support I have ever had. Since then I have found there products and sells team to be fantastic.

"Analog security camera"

I have been ordering from SCW for years now, and I have even ordered for my friends. Their customer service,sales, and support are excellent. Their shipping time is also excellent.

"Awesome"

Been dealing with SCW for 8 years They are the best company and their equipment is great. Customer service is always waiting to help.

"SCW NVR"

Hi Matthew,
I hope you have a wonderful holiday season and get to enjoy time with your loved one's.
I appreciate the email. Gives me a chance to express my issues with scw products and staff I have been dealing with.
Been waiting for a return phone call from earlier in the week i have not received.
I purchased a new nvr system from scw when built and moved into our new home on 9/2020. Installed on 1/21 after I had the network cables installed.
I had issues with access to the camera's getting the plugin and settings to work with browsers, scw tools etc. I reached out to your support team several times through the last several years and they tried to resolve with no prevail.
they said it was probably a network issue. So I keep messing around with it with the same results.
The other week I was again trying to fix again after downloading new versions of plugins and software
and 1 of my camera's locked me out but was still working. I contacted support again with no success. Had to buy another camera.
New camera arrived, plugged it in and all the issues I've been having are gone with the new camera.
I shared this information with sales and support teams. I have just passed my 3 year warranty and feel this could have been handled more professionally since I have been having this problem since day 1.

"An 8 year customer"

I have been with security camera warehouse since 2015 many times when I have called with issues that were not even their fault, they stepped up, & took care of it. They are very knowledgeable, prompt, and courteous. They are in a class by themselves, not seeing another company that is even close to giving the kind of service I have gotten from them over the years. Thank you SCW.

"So small and so effective"

It's so incredibly tiny that you can put it anywhere!