"ATV EXS-3"

I was looking for a new drum kit and found drum-tec through their YouTube channel. I mailed them for advice and got great help. I bought the ATV EXS-3 in january this year. I had some issues with one cymbal,but the customer service was very helpfull and I got a replacement really quick. I recommend this store to anyone looking for a new drum kit or equipment.

"Meine Erfahrungen mit Drum-Tec sind bisher allererste Sahne"

Alles was ich dort gekauft habe ist tadellos und im Vergleich mit anderen Anbietern fast immer etwas günstiger. Ich habe mich vor dem Kauf stets im Internet informiert, es gibt zu Drums ja diverse Foren und Testberichte. Ohne Drum-Tec hätte ich jetzt nicht das Setup wie ich es mir gewünscht habe, einfach super :-)

"Pro custom kit with td50: one year review."

I have owned my pro custom kit with a td 50 for a year. I have played many other modules and pads, including top line Roland and mimic pro. The quality and playability of Drumtec set with the td50 is unmatched. I am writing this review on drumtecs after sales service: which has been mostly questions I have about the td50 or user samples etc... without exception, Drumtec thoroughly and promptly answers my questions even though there is a nine hour time difference. If you are looking for a set that is better, not cheaper, you will be happy you made your purchase with Drumtec.

"Also bad experiance"

I am now in the same sh’t as others. They ask for more money, but even when I say OK lets go ahead I want a fast delivery (they promissed 1-2 days) they just dont react to emails. Its crazy!!

"2Box / ATV purchase"

Recently purchased ATV pads and 2Box module. Communication was very good throughout, and the shipping was clearly stated on the offer to my destination in (Sweden) before I proceeded. A bank transfer was made on the Friday, and I received the goods the following Thursday morning. The items were very well packed and in perfect condition. Considering the current situation and the christmas post, I thought that was very good service. I, at least, had no problems, and will use them again in the future.

"Volle Punktzahl !"

I can't believe the average rating with 3 stars. I am an asbolute happy customer since more than ten years and that's how old my Drum Tec Diabolo with Roland TD 12 is. During this time I had always received fair deals and even some spare parts for free. Great customer orientation and I never had the feeling it's all about generating revenues. Honestly, I will probably never give up my acoustic kits but for home rehearsal and some gigs with low volume demands it is still the perfect choice for me. So THANKS to the team (especially Marcus Berger and Matthias Lück!!!)

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Warum hier nur 3 Sterne stehen, kann ich nicht verstehen. Ich bin schon seit mehr als 10 Jahren Kunde und so alt ist auch mein Drum Tec Diabolo mit TD 12. In der Zeit habe ich mehrmals bei Verschleißteilen (Rim's, Mesh-Heads, Kleinteile) einen Top Service mit enormer Kulanz erlebt. Auch die Beratung war immer Kundenorientiert und ich hatte nie den Eindruck, dass emsige Verkäufer hier Umsatzziele erreichen wollen! Ich werde wohl niemals mein akustisches set aufgeben aber für das üben zu Hause und den ein oder anderen Gig wo Lautstärke kontrolliert werden muss, ist mein kleines schwarzes immer noch TOP und absolut passend. DANKE Drum Tec (vor allem Marcus Berger und Matthias Lück!!)

"Customised Rack Design"

I have had a great experience with Drumtec, who helped me design a customised drum rack for my Roland TD50. Particular thanks to Heiko for his enthusiasm, suggestions and challenges which were all really helpful. The speed and efficiency of processing my order could not have been better. Everything arrived in perfect condition and payment was processed swiftly via PayPal, which worked really well. Thanks guys - fantastic service.

"Don’t buy here"

Don’t buy here!
I ordered - and paid! - a Roland VAD506 with many additional parts with a total worth of almost € 6000.-.
Despite the fact the website states that it is incl VAT and shipment, I received an email with the request to pay almost € 200.- of shipping costs. I live in the Netherlands, so being a neighboring country a crazy amount. They offered to pay a small part of it, but cancelled the deal over € 20.-
I finally bought the whole set in a drum shop nearby, for the SAME price as Drum-Tec including shipping!
If they make a fuss about € 20.- when you pay € 6000.-, how will they handle warranty? I don’t trust Drum-Tec!!!
I am happy I finally bought the set nearby, with the warranty running there, being happy Dum-Tec sent my money back.

"Pay attention to their pricing!"

Be careful when you order from this shop... On the product page it says “incl shipping”, but when it comes to payment they suddenly charge shipping, allegedly for non-German customers. That is an attempt to twist your arm.
If you talk to them about it their basic response is to show you the finger... “Take it or leave it”. That’s a remarkable business attitude.

"Bought drumtec single double pedal"

Bought drumtec single double pedal. Awesome. Excellent efficient customer service. Highly recommend