"Thank you Saul Herrera..."

Mi experiencia con discountcatheter.com a través de Saúl Herrera siempre ha sido excelente cuándo he ordenado algún artículo y ha excedido mis expectativas en todo momento. Su trato es amable, profesional y bien diligente. Hace una labor extraordinaria y se preocupa mucho por el cliente y busca complacer y que uno se sienta satisfecho con el servicio. Me parece que es una persona muy competente y adecuada para el servicio al cliente ya que domina perfectamente los dos idiomas de español e inglés y eso es sumamente importante porque atiende también a esa población hispana que no se siente muy cómoda por no hablar muy bien el inglés y Saúl Herrera te hace sentir que eso no es problema y te brinda un servicio excelente sin ningún inconveniente por la barrera del idioma. Excelente compañía, entrega rápida y servicio de primera. Los recomiendo, nunca fallan...

"Excellent phone service"

Excellent phone service. Hope to receive items soon. Thank you.

"Thank you"

Thank you, Edgar, for the quick and easy reordering process! Appreciate all your help!

"Stephany went above and beyond to…"

Stephany went above and beyond to provide an excellent customer service. She was very knowledgeable, courteous and very compassionate with all my questions and concerns.

"Feedback on international enquiry handled by Saul Herrera"

Saul Herrera handled my difficult and complex international enquiry magnificently, going above and beyond to ensure I received timely support with comprehensive, detailed answers to my many questions.

After some difficulty reaching a customer support rep by telephone, he provided his direct number so that he could handle my enquiry immediately.

Moreover, he was well-versed in the various issues that effect international shipments, and escalated where necessary to confirm all of his information was up-to-date.

After a long journey sourcing medical supplies for an elderly parent in an underserved market (Hong Kong), and contacting many online sites that have chatboxes with not in-house customer support, or help lines with 30 minute waits, or sales fulfillment reps ignorant of their own companies basic logistical processes and quality guarantee (such as expiry date guarantees), I can attest that Saul's knowledgeable and proactive approach to resolving my enquiry was both surprising and very welcome.

If we buy our medical supplies from discountcatheters.com moving forward, it will be primarily because of the personal, attentive and bespoke service that I received from Saul today.

"Stephany did a great job of locating my…"

Stephany did a great job of locating my info and creating an order for me. Your phone system did not work well, but chat was fine.

"Sal Herrera was helpful in explaining…"

Sal Herrera was helpful in explaining the products I was reviewing on line. Sal's expertise in the items in question was excellent. He was patient with me because I had to ask him twice about one item. Thank you Sal.