"Poor quality meats."

I ordered x10 packs of ostrich steaks, venison steaks and several buffalo steaks and wild boar steaks. I am utterly disappointed in the Ostrich meat. This has been severely overcooked and is very tough even before cooking and definitely was worse after heating them for a few minutes as directed by the cooking instructions. Also the buffalo steaks where very fatty and had lots of fatty streaks in them. Very disappointed. The Venison steaks where poor cuts and had lots of fat attached to them including skin. I'm sorry to say I've purchased better quality Version steaks and Ostrich from Tesco previously. All these meats had been defrosted for over 24 hours in my fridge. Overall quality of products where disappointing. But this is the problem with not being able to choose your own products like you can from the supermarkets.

"Some of the best meat in the country!!"

Some of the best meat in the country!!

Elk , buffalo, wagyu , smoked duck and wild boar are just incredible.

The customer service is outstanding and I would highly recommend using kezies

"Very bad service"

Very bad service. I emailed them, messaged on all their social media accounts after I placed my £50 order as they did not do next day delivery and asked when it will arrive

They posted pictures to their accounts and advertised offers but didn’t reply even though they saw my message! Very rude… I can only hope the order will arrive someday now as I think I wasted £50

This is a scam company

"Not a good service by any means ..."

We used this company for the first time, and as a result, my wife ended up with ice burns on her hand. Other companies use cool gel bags to keep the meat chilled, however, Kezie ship their meat packed with dry ice through Parcelforce with is a prohibited material, and there is no warning on the box to say it contains the substance, obviously if there was Parcelforce would not accept the shipment. When the box was opened a bag of dry ice had broken open and my wife picked up what she thought were ice cubes, but was in fact dry ice at -60 degrees C, and this immediately burnt her hand. On further investigation I found a piece of paper buried and screwed up in between the meat and under the broken ice bag labelled ‘Important Information About Dry Ice’. I spoke to Kezie regarding the above and was met with responses such as ‘we have been operating this way for years and never had any complaints’ and ‘so, what do you want us to do about it’ (not said in a supportive or positive way). So, there you have it an accident waiting to happen, heavens know what would happen if a child grabbed at this hazardous substance thinking it was ice.
This is interesting regarding dry ice which Kezie appear to totally overlook …. the dangers of handling dry ice. Handling dry ice is dangerous due to its extremely cold temperatures that can lead to frostbite and tissue injury. The carbon dioxide vapours in an unventilated area are also toxic. If prolonged contact with dry ice occurs, do not rub the affected area. Remove clothing that is not frozen to the skin and place the affected area in a warm water bath. Avoid direct dry heat.

"Shocking Customer Service"

My friend in Australia bought me a very thoughtful gift of “Steak Hamper” for my 30th Birthday.

Unfortunately, it was a surprise and I had to go to down South due to unexpected family circumstances.

I arrived home 5 days after the expected delivery date to find 5 day old rotten meat sitting outside my flat. During the height of summer!

I contacted Kenziefoods to tell them of the error, and ask if they could resend the meat as a gesture of good faith. I have heard absolutely nothing in response to my email.

I am disgusted that a company would leave perishable goods outside a flat with no one to allow entry! My neighbours must have been tormented by the smell of rotten meat for 5 days! But what is even worse, is that KenzieFoods did not even acknowledge my email. Shocking customer service and I would strongly recommend avoiding them.

"Still great service"

I used this company many years ago and the service at that time was excellent. I am sure they are now bigger and busier and yet still they have excellent service, Ordering is easy, the choice of meats was great and the prices while sometimes steep are still cheaper than similar sites. However buying something like Buffalo or Camel is always going to be more expensive than Beef or Chicken so prices are relative.
I received the goods on time and it was well packaged. The meats were still frozen and everything had a clear label on it so I knew what I had and what weight it was.
I will certainly be using the company again when I run out of my current supply of exotic meats.

"Fabulous meats and great service"

Fabulous meats and great service. For example the zebra fillets, they are somewhat similar to a beef fillet steak but they are cheaper and more tender, with a nicer flavour. What's not to like !!

"Really great food of the highest…"

Really great food of the highest quality, burger's especially great, came quickly, sadly shipping to Isle of Wight is expensive. 5/5, 6/5 if you are on the mainland

"Excellent choice"

Excellent choice, service and delivery. The wild boar burgers are spectacular. Will return soon.

"Fantastic"

Fantastic. Ordered Reindeer for Christmas ( as dark humour). It was delicious. and well packed