"Placed two orders"

Placed two orders, customer service cannot find either and I am out of more than $225.00. This is fraud...somebody needs to tell Jim McCann, the founder, he has a fraudulent service ripping off people.

"Unbelievely bad"

Would not allow me to change the ship to address even before it shipped. Customer service is in India and impossible to understand.

"Misleading and unreliable"

My best friend is visiting Nashville on her very special birthday. As I couldn't join I ordered 2 (expensive) items through gift basket which I found on Google under "Nashville" gift baskets. With the promise of next day delivery if order is placed before 2:00pm a business day before, being extra careful, I ordered the items Oct. 19th (Saturday) for delivery October 22nd., her birthday.
Tracking keeps telling me different deliveries. One item shipped by FedEx, the other by UPS, none originating in Nashville. Both items "on their way" on day of intended and promised delivery, "estimated delivery, October 23rd", by 8:00 pm, past her birthday and, lilelly past her checking ot of the hotel for her flight home.
They initially offered a 20% refund, following my insistence of a full refund, they complied. That, however does nothing to ruin a birthday surprise for a very dear friend ! Total waste of time and effort.

"Wish - stars were an option! "

If no star was an option I'd give that! I had issues from the start with this company. Did order over the phone ; at the end when it was time to pay I was told they couldn't do the payment. I had to go online and start the whole process over again, paid and thought all was well. Next day I get an email stating it could not be processed because of discrepancies within the order 🤷🏻‍♀️ from me to them at a hospital. The order was cancelled because I did not call them back soon enough ( I was at work) get home, called ; it was to late. They said they refunded the money. Would take 3 days. I talked to them again , worked out the problem . Had to go online and redo the order. End result , recipient never received the order and neither order was refunded!
This place is horrible ; had a very difficult time understanding anyone I spoke to on the phone ; I don't think they could understand either. Wish I had read reviews before hand. Lesson learned! Save yourself the headache ; never use "The gift basket store" or affiliated stores owned by same company!!

"Waste of money"

Similar experience to everyone else, paid extra for quick delivery and it came late, super lackluster items and presentation. Basically paid $100 for stuff I could’ve got for $20 at any corner store.

"Since writing the last review about gift basket, I'm was hoping they would either deliver the gift as promised or refund the £104.00 they took from my account. Please don't let anyone else gets rob"

Well I guess this company could improve things by delivering my order to the recipient. Or was placed on 17/07/24 I have also sent several messages but no response
I don't usually write reviews but I don't want anyone else to be scammed by this company

"A scam company"

A scam company

"They not only did not send out the gift…"

They not only did not send out the gift I ordered I kept getting emails saying they could not send out the order until they spoke to me as there was a problem taking payment. They DID take payment but did not deliver any gift despite the order being cancelled both by me and by them. Huge disappointment and embarrassment to the person whose b'day it was. Am trying to get a refund. Do not use this company,

"I ordered a gift basket on May 8th and…"

I ordered a gift basket on May 8th and was told that it would be delivered by May 11th. As of today, May 13th, the item has still not been delivered. Called customer service and they could only tell me that the item would be delivered by May 14th. No explanation of why the delay. I wasn't paying attention to who I ordered the product from and have paid the price. Will never order from the Gift Basket Store again.

"I ordered a mother's day gift for my…"

I ordered a mother's day gift for my grandmother and paid for overnight shipping. The gift still has not arrived after 2 days and is late. My grandmother did not receive her gift as promised. I reached out to support for a refund and they only gave me 20% which isn't even enough to cover for the overnight shipping that I pad for. Will never purchase from this company ever again.