"The gift basket was delivered to me and…"

The gift basket was delivered to me and not the recipient at the other end of my building. The correct information was on the order confirmation but still, the address on the box was my address, and not the correct one that I submitted.
I asked UPS to deliver it to the opposite end of the large building at their address but UPS made the mistake and left it at another door, where it got heavily rained on for three hours. Never would have happened if the correct address had been placed on the box.
Then… I had to deliver the soggy box to the recipient, but the owner was not there.
I just talked with the owner/recipient and apologized for the soaking wet box. He told me, “it was just a little box of sweets“. Sure enough, it looked a fraction the size of the picture online. Then I told him it was much bigger online and he said, “oh, you’re the one who sent it?“.
I said, we even included a nice message to him on behalf of us. It was nowhere to be found.
In a nutshell, I sent a gift basket that ended up being WAY smaller than the online image, it first went to the wrong address, then it got waterlogged by the rain, and finally, it did not even identify who the sender was!!!

"ABSOLUTELY NO CUSTOMER SERVICE…I…"

ABSOLUTELY NO CUSTOMER SERVICE…I emailed with in a minute of making order 4-times and NO-ONE RESPONDED NOW THERE'S A PACKAGE THAT MUST BE SIGNED FOR GOING TO AN ADDRESS THAT NO ONE WILL BE AT FOR A MONTH. Screwed out of 160$

"Extremely ticked off that the…"

Extremely ticked off that the advertised 'Personalized Gift Message/Card' is not offered before you order. One assumes it shall be on a webpage, but it does not appear. This is a very unfavorable customer experience.

"The Gift Basket Store- I’d give zero…"

The Gift Basket Store- I’d give zero stars if I could. My daughters husband lost his mother, so thought it would be nice to send a sympathy basket. Paid for 2 day shipping- four days and my daughter didn’t receive the gift. Called and they assured me it would be there in 2 (additional) days (and they refunded me 20%- not even the full cost of the 2 day shipping) No package after the 2 additional days..
Called back, and they said they wouldn’t be able to give me an exact date, but it would be delivered the following week.. I said, I went through them and paid for 2 day shipping because I wanted them to get it quick (I believe they refunded me the cost of the shipping at that time)
A week goes by, no package! I called them and said cancel it!!!!! After going through long wait times, and aggravation, they finally cancelled it, and said they’d refund me.
I got a message after and they said that seeing it was already shipped, they were still going to send it even though they refunded me.. I said, okay thank you! The package was NEVER delivered! Additionally, they said they were going to call my daughter and apologize for the delay… NO phone call!! I didn’t send anything else because I thought they were still going to send it, I let my daughter know that something was coming, and explained what I went through. They didn’t receive a thing! Waste of time! I suggest if you need something sent, and you’d like it to get there in a specific time frame, use a more reputable company!

"If I could this company 0 stars I…"

If I could this company 0 stars I would--I paid for overnight delivery and 3 days later the basket has not arrived and it will not be arriving for another day--They told me it went out, but when I checked the tracking number only a label had been created--will be interesting to see what basket is like--STAY AWAY!

"Happy Bday Chocolate Strawberries…"

I ordered Chocolate Strawberries Covered for a friend's bday. When the chocolate strawberries arrived, they were melted, mushy and some rotten. I called Gift basket to let them know the strawberries were inedible and they refused to give me a 100% refund per there refund policy. Instead they offered me 30% or to resend the gift. 30% was unacceptable, so I opted to have the gift resent hoping for a better quality batch. However, the second delivery were worst than the first. All the chocolate strawberries were melted, rotten, and inedible. Also, it wasn't the Happy Bday strawberries I originally ordered, but some sort of chocolate covered strawberry assortment. I called the company a second time, and they refused to offer a 100%, but a 30% refund and to send the strawberries again. Who wants to send their friend rotten strawberries a third time for their bday? This company does not abide by their refund policy and sends inedible rotten fruit. I will never order from them again.

"Not worth the money. I was embarrassed"

I spent $70 plus on a gift basket of cookies and brownies and was embarrassed by what the recipients received

The picture shows 30 cookies and about 8-16 brownies. What they received was 16 cookies and 7-8 brownies

"Shipping"

My problem, like many others, is the delivery. Paid for expedited 1-2 day delivery. When it actually took 4 days. Deceptive marketing and they wouldn't refund my expedited shipping cost. Oh and only Tues-Fri are considered business days. Will not be using again or recommend this business.

"I placed an online order from the U.K"

I placed an online order from the U.K, for my sister's 50th birthday who's in Texas. Was a bit worried and did not know what to expect. However, I am happy to give 5 Stars, and the customer services was very helpful and good. Thank you guys, for helping to make my sister's day special from over the sea.

"Don’t Pay for Delivery"

The delivery is not accurate. Paid extra to have expedited delivery and it was not expedited. I would hesitate using them.