"I ordered some Skates for my husband’s…"

I ordered some Skates for my husband’s birthday and left it a bit late!
The staff were absolutely amazing and got them to me the day before!!! I would definitely recommend this company and will use them in the future.
Thanks guys.

Katie

"This company are an utter disgrace"

This company are an utter disgrace, sending out faulty goods and unwilling to replace. AVOID AT ALL COSTS.
We are now having to go through the small claims court.

"Wouldn’t use again."

Would have given one star but I gave them an extra star for friendly customer service. HOWEVER, no order updates or contact unless I chase them. Paid for next day delivery for wheels which were marked as in stock but still haven’t arrived almost two months on. Disappointed. Whilst Brexit and covid have caused havoc with shipping they should’ve been marked as preorder item rather than available for next day delivery.

"Avoid if possible"

Jo is very polite and understanding (even in the face of criticism). Having spoke to her via email and in person, I can tell that she is constantly working hard behind the scenes and does aim to deliver a great service. I believe the problem may be that they are short staffed and therefore the demand is too much for them to manage at the moment (this is just my opinion).

Though my experience wasn’t the best, I wouldn’t completely rule out shopping here and hope to see Skate Attack thriving in the future.

Update: I left my initial review after being told my refund was processed. It has been over 6 months and I’m still waiting to receive my money back; for that reason I will never shop with Skate Attack again.

"THE WORST COMPANY EVER!!!!"

THE WORST COMPANY EVER!!!!
I ordered a pair of boots and they were delivered to my home but left outside, no signed for and no taken back to sorting office as i was out. Some Scallywag decided they wanted them....
I have been emailing (30+) lots and they have decided to ignore me, i have been very patient and polite. I managed toget through on the phone on 3 occasions and each person said they are sorry and will get someone to call me NOTHING!! i have no boots and out of pocket for £160 how is this fair? im this close to walking on the shop and making a scene!!! Grrrr

"When you order from these people you'll…"

When you order from these people you'll get no updates or information about where your order is or when to expect it. They use a drop shipper and pass your order on, when they can be bothered. Long delivery times and no info. On the plus side I did manage to get through by phone and they are very polite. I messed up and should have read the reviews first for this company because they have an awful reputation. Go to Ollies Skate Shop, they are wonderful lovely people who care, have real stock and ship quickly.

"If you are after crumbling boxes of…"

If you are after crumbling boxes of dinosaur kids shoes, Xtreme pencil cases and dusty 10 year old little girls leotards then this is the place for you. A 'Skate Shop' with a misleading outside turns out to only sell the equivalent of action man children's skateboards.

"Delivery poor. Customer service OK."

Though the customer service was decent my order which was supposed to be delivered in 2-4 days took a month to come and only after me calling once a week to check on it and being told each time they are on their way or being resent. At least one of these times this was a lie because I was told they had previously been on the way and then was told that actually the manufacturer sent the wrong colour and they would soon be sent. Disappointed overall. Would recommend not ordering online but going in store instead if possible.

"Paid for name brand. Got cheap knock offs."

Ordered brand name pads. Received cheap Chinese no name brand junk.
Don't waste your time these are rip-off merchants.

"Don’t waste your time or money on this company"

Ordered plates from this website on the 29th May, still haven’t received them. Emailed on the 10th June to check everything was okay with my order and got no response. Emailed a couple of days later to request a refund as I’d bought the plates elsewhere and still to this day not received a refund. Currently going through my bank to get my money back!