"Ropey customer service"

Similar experience to others - ordered and paid, then nothing. Chased up and they said delivery times were stated on their website. Not anywhere I could see. Order finally arrived - missing several poles. Chased up and they apologised saying they would despatch the missing poles to arrive two days later. Nothing. Eventually chased up after a week and they said the poles had been despatched then damaged and returned but they hadn't realised...... Hmmm. Finally got a delivery but haven't dared open it yet.

"No idea as to whether the nets are any…"

No idea as to whether the nets are any good, they will have to be sent and delivered first.
Ordered netting - small quantity. Order confirmation arrived. Cost of 'shipping' was significantly more than the cost of the netting. Then - nothing. Two days later called to find out what was happening. 'Three to five working days to be sent' was the answer. So sent next week? (maybe). 'It's in the warehouse, waiting to be cut' (after two days). I was then informed that the time to dispatch was stated there on the website - I didn't see it - then it came out that it was in a drag-down box somewhere on the page - so not visible or apparent. Dire business, no idea whether product good, but after the experience so far that would be a real surprisel a bonus! 'Knowle Nets tie customers on knots' would be an apt slogan......

"Fast delivery quality nets "

Made two orders from Knowle Nets not a bad price even with the shipping added on right at the end.Both came within 3 days so I could crack on with my project. Would use again if I needed anymore netting.

"Terrible delivery charges"

We rang up the company to check information about a fruit cage. They were very helpful. But when I came to order one I discovered there was a £30 surcharge for delivery to my address. £42 for delivery of a small cage costing less than £200 is unacceptable.
I expect that the answer will be “that’s what the courier charges”. Other companies appear to be able to get better courier prices.

"Great company to deal with!"

Great company to deal with!

The fittings and tubing are of a superb quality, and even an extra order of a small quantity of fittings was sourced within a couple of days!

In fact, their website gives 'designers' new ideas - as it did for my extensive greenhouse staging!

Their systems are practical, and with a little ingenuity, can transform any area of your garden or greenhouse - there aren't many products around that can do this!

I reccomend Knowle Nets to anyone with a serious requirement for good products, and excellent service!

"Great Customer Service."

Unlike some other reviews customer service was excellent and the netting for support in a herbaceous first class.

"Awful company"

Awful company, ignored first email enquiring why my refund hadn’t been returned, three further phone calls full of excuses and no action, did eventually receive it.
Will not do business with them again.

"I placed an order for a fruit cage on…"

I placed an order for a fruit cage on 31 May and was advised it would be ready in 10 days . It never arrived. When I phoned I was told that they were awaiting a delivery of a component and I should have been informed of the delay . I was advised the component had been received and the order would be completed within the week . After a further 10 days I phoned to see what had happened. Mr. Max Basset advised me last Monday that they had not received the component. He didn’t know why his colleague had advised me the they had received it . However he said he could guarantee that the order would Be prioritised and it would be completed and dispatched by 29th June . Also, he would confirm this by email when it had happened. Today ( the 30th ) I phoned to see why no email had been sent . He said the order had not been completed. Who would deal with an incompetent shower like this ? Well, unfortunately I did . The order has been cancelled and a dispute raised with my credit card company.

"Avoid the company"

Avoid the company, terrible customer service, appalling delivery service

"A company that wants to get things right for it's customers"

There was a problem with my order however this was corrected the next day with an apology. It is really heartwarming to find a company who actually seems to value their customers. From my experience I would definitely use them again and I would recommend to others.