"Awful company BUY AT YOUR PERIL"

Awful company. Customer service is complete sham. Website says "PRICELULU is the trading name of MEAS Holdings Limited, registered in England & Wales."
As of 22/2/22 Meas Holdings has been dissolved according to Companies House. Trustpilot won't permit me to show the web link so search for Companies House Pricelulu
Website is still functioning but home page says "Christmas Magic let's begin".
BUY AT YOUR PERIL

"I cannot recommend this company - pathetic fulfillment."

I cannot recommend this company. Zero stars is more appropriate. Order placed on 2 Feb '22 with 6-11 day delivery, ie by 13 Feb. Tracking link provided but not updated after 9 Feb. E-mailed Pricelulu on 15 Feb but no reply. E-mailed again on 16 Feb and got a reply but no delivery date. They e-mailed on 17 Feb with no delivery date but a vague statement "The local tracking will be updated on the 724 tracking link once it is ready" - whatever that means. Today, 18 Feb the tracking system still not updated since 9 Feb. So, 16 days after order I cancelled. Pathetic service.

"Absolutely shocking horrible experience…"

Absolutely shocking horrible experience will never use again and will not recommend. Stay away by all means. I bought 3 items, 2 of them got cancelled and I returned 1 of them as I no longer needed it they have only refunded me for 1. It has been almost 3 weeks and the other 2 although they have received it back they have not refunded me yet. They reply to my emails like once every 2 days. Just prolonging the inevitable. Terrible experience they need to be more proactive and not reactive

"Bought Nintendo Switch from Pricelulu…"

Bought Nintendo Switch from Pricelulu for my 10 year old son. The Nintendo stopped working and will not switch on. I contacted Pricelulu and was instructed by Pricelulu to contact Nintendo (the manufacturer). When I contacted Nintendo, I was told the Nintendo has been tempered with by a third party. I have reflected on this and realised that, it is likely, Pricelulu sold a faulty Nintendo to me for my son. The situation as it stands now, Pricelulu would not refund or replace the faulty Nintendo, so is the manufacturer (Nintendo). The Nintendo warranty is still valid but Pricelulu told me their warranty period is only 14 days. If I have known this, I would not have bought the Nintendo from Pricelulu. My experience with Pricelulu since the Nintendo stopped working has been poor and insensitive. My advice is, other people intending to buy from Pricelulu to think twice or better buy from a renowned online company.

"Would have been 5* but slow delivery"

It would have been 5* but it did take over 10 days to make it to me. Got the weird link everyone seems to hate and it hadn't moved for 4 days. I dropped Price Lulu a message and the next day they sent the DPD link and it arrived that morning. I think maybe they just need to work on the delivery set up as I suspect the first counrier is to get it to DPD and then they deliver. Discount was well worth the wait, nothing wrong with the iPad, box was a little mashed on one corner but Apple make their boxes like tanks so it was all good.

All in all I can't really complain, they might just want to reveiw their set up for delivery notifications.

"Difficult to get refund when sent iPad Air instead of iPad Pro"

Possibly the worst company I have ever dealt with. I ordered an iPad Pro for my daughter for Christmas and to our disappointment we received an iPad Air. I requested a refund and was offered a £10 coupon to keep the iPad Air! Considering there is nearly £200 difference in price (on Apple website) I thought this was disgraceful. I had to pay to return the parcel about £10, and was told they would refund back £5 for this. It has taken nearly a month with email after email. Finally have received a refund but no extra £5 for postage. They are happy to take your money but are very reluctant to refund it back. Avoid with all costs.

"Galaxy Watch 4"

My husband ordered me a Galaxy Watch 4 from Pricelulu on the 8th and it took 10 days to arrive, not great delivery times, but if you only take in to account the "working day" it took 1 week and 1 day. My 3 star review is based on the fact that I live in the UK so when I first turned on the watch and chose my language (English - United Kingdom) I was NOT expecting that when choosing a Region I could only choose from places such as Egypt, Sudan, Quatar, I do not live in those regions, I live in the UK, so the watch my husband purchased is not regional to what was resonably expected. The watch does appear to be genuine, just NOT to the UK. So in my opinion he wasted £195 on a watch that is NOT made for my country.

"GENUINE REVIEW**"

GENUINE REVIEW**
I bought a £469 drone (DJI Mini 2) as it was almost £100 cheaper than any other places. As soon as I bought it, I started to read the bad reviews about this website. I honestly got really scared this website was a scam. I didn’t receive any confirmation email after payment, therefore, I got even scarier. Fortunately, after contacting costumer service I received a link to a “dodgy” delivery service called 247xfdm or something like that. I bought the item on Sunday night, the following days there were updateson the shipment and on Thursday morning I was sent a link to DPD to receive more information regarding my parcel. Today I received the parcel, containing the drone, well packed and with its original packaging. Also, it came the UK socket. Overall, good experience although it can be a bit scary not to receive a confirmation email!

"My device was having issues and they…"

My device was having issues and they told me to take it to a local manufacturer, I took it to a local manufacturer and they are not accepting it as it’s a UAE model. I have been emailing about this to pricelulu for a month now, and all they keep repeating is take it to a local manufacturer. Can never rely on them even with a warranty. Never buying from them again.

"Great price and delivered on time."

Always worried when ordering electronics from retailers not on the Hight St. Ordered iPhone 12 to arrive for Christmas in white - colour was out of stock at JL and others.
Lower price than most, arrived on time and good tracking system.