"Non durable and expensive repairs. "

The system was fitted as standard to my coachman caravan. When two half years old arriving on a site the system stopped working with the legs halfway down, the hand held controller had frozen, nothing I did could unfreeze it. Phoned my dealer he had no ideas. Was forced to use emergency retraction button and travel back home. On contacting E&P they advised me to let the controller discharge fully and then recharge , if that worked they couldn’t guarantee it wouldn’t happen again! They also told me about an emergency lower and raising method. Unfortunately no one had told my dealer and it was NOT mentioned in the handbook. Because of fear of it happening again I purchased a new controller at over£500.
Move forward to 3 weeks ago ( caravan 3.5 years old) on retracting the legs I found the foot on the near side hydraulic leg had come off and was stuck in the mud. Apparently it cannot be refitted and a complete new leg has to installed at a cost of about £240.
So I am having to spend around £800 on a 3 year old van because of the unreliable and non durability of this system! It seems ridiculous that a complete new leg is needed just because the foot came off when stuck in mud.

"Change of view"

In the past I have been very disillusioned with the EP self levelling system. It was very hit and miss. However, since the involvement of EP personnel the system now appears to be operating as it should.
If the self levelling continues working correctly then I shall have to change my previous negative views, thanks to the service given by EP employees.

"Worth its weight in GOLD!"

Had an E&P levelling system fitted to our new caravan in 2018 (By SAP in Doncaster). Just had the full system swapped over onto our new 2024 caravan (again by SAP in Doncaster). Our opinion - the system is worth it's weight in gold!!! Easy to use and effortless levelling on all campsites we have visited. The caravan feels so stable as well with 6 points of contact on the ground as well as the wheels. Also, ever tried to put in 2 ALKO wheel locks in a twin axle? Pretty difficult? Not the this levelling system. Simply put it into manual mode, lower the near side jack and raise the wheels off the ground, spin them and put the ALKO locks in!
The system has not been any problem at all.
Very surprised by some of the negative comments. In fairness, never needed to speak to E&P direct so can't really comment about their level of service, but the system itself is fantastic! Maybe some people have unrealistic expectations or in some cases, don't understand how the system works (e.g. making sure the caravan nose is lower than the back so the levelling system can work out its "start" position ready for auto-levelling?).
Anyway, a fabulous system that makes levelling a caravan effortless.

"5 Star Customer Service"

I recently encountered an issue with the handset on my E&P self-levelling system. Specifically, when attempting to use the manual mode, the left-hand jack would not operate. Frustrated and in need of a solution, I reached out to E&P's aftermarket team for assistance.

I was pleasantly surprised by the swift response I received from Adam Betteridge, the UK Aftermarket Sales Manager. His promptness in addressing my concern was truly commendable. Upon providing him with further details regarding the malfunction, Adam demonstrated exceptional customer service by arranging for a new handset to be sent to me at no additional cost.

This level of customer care exceeded my expectations and left me thoroughly impressed. Adam’s efficient and considerate handling of the situation ensured that my problem was resolved quickly and without any hassle.

I am extremely satisfied with the support I received and would like to extend my gratitude to Adam for his outstanding service. Without a doubt, this experience merits a 5-star rating for the excellent customer service provided. Thank you, Adam!

"Disgrace don’t want to know No advice…"

Disgrace don’t want to know No advice No Help talk to you like muck that’s a nice way of putting it once you’ve had it fitted they don’t want to know
This is the worse UK company I have dealt with they don’t deserve to have a job

"Brought a brand new twin axle caravan…"

Brought a brand new twin axle caravan with e&p self leveling on it, I've got to say this system is absolutely useless it will not level above 5% which is nothing 8 times out of 10 we have to level it manually do not waste you money!!!!!!!!

"Mixed Feelings About System"

This is a late review as I wanted to see how the system functioned following an earlier complete failure. I had the caravan system fitted by Rosmia in 2022. I used the van about 4 times in 2022 and was impressed with the system, but the jacks failed to retract this year as we prepared to set off on our second trip of the year. I couldn’t fix the problem myself, so I rang E&P HQ in Blackburn for help and encountered the rudest person I have ever had the misfortune to deal with. The woman who answered the phone was curt, unhelpful and unsympathetic and she blatantly ‘gaslighted’ me throughout by remaining silent for long periods after each of my questions. I then tried Rosmia and eventually arranged an engineer visit about 8 days later - this was the earliest Rosmia could attend because of staff problems and training commitments. The first engineer was patient and understanding and eventually managed to retract the jacks but was unable to sort the problem; I then had to take the van to Rosmia (a long return trip) where they completely stripped and re-made the system. The job took over 4 hours and was carried out while I waited. The cause of the problem was apparently a loose hydraulic nut. The work was completed thoroughly, but at no point did the second engineer (who also first fitted the system) or Rosmia offer any sort of apology beyond one of the staff giving me a cup of tea. In fact I was told in no uncertain terms when I first reported the problem that I would be liable for everything, including the call out, if the problem was not covered by the warranty. I was left feeling that the problem was my fault. The system is working properly now and it is an excellent addition to our caravan, but my confidence in it has been ruined. This is a shame as I submitted a favourable review after I first had it fitted. The system is very good, but I’m not sure I would have shelled out so much money on such a complicated and (in my experience) unreliable system. I have also been less than impressed by the customer service I have received following the malfunction, particularly from E&P HQ’s appalling representative. NB the dates in this review are approximate as Rosmia seem to have removed all customer reviews from their website.

"Disappointed!"

I spent £6000 on an E+P Levelling System for my motorhome. I would hope that an installer would check everything was operating as it should. I have previously owned an E+P system on a used motorhome, and I've had an Amplo system on my first new one. I also have friends amongst our motorhome community with the MAVE system and they speak well of it. My experience so far with the latest E+P system and the removable handset is as follows:
1. Handset shows vehicle front and rear the wrong way round on the cradle. Very confusing if you're operating manually on the cradle, as I HAVE to.
2. When I remove the handset, it cannot communicate with the levellers control unit - in fact a search reveals no comms whatsoever.
3. I can put the levellers up or down with the engine running, even in gear (surely wrong).
4. Oil leaks from the metal shroud around the hydraulics.
5. More often than not, it refuses to level, even on almost level but uneven ground.
6. An emission from the levellers control is interfering with the vehicle alarm.
7. The legs retract violently!
On the Amplo system, I could not run the engine with the levellers operating and both the deployment and retraction of the legs was smooth. Also, the pad had a code which meant nobody could take the vehicle off the levellers without inputting the security code. The Amplo system NEVER failed to get us level!

"We live in Portugal went for the E&P…"

We live in Portugal went for the E&P having had in on a Buccaneer, and loved it.
Had it fitted to my new Hobby bought Portugal and had the self level fitted in the UK by Redditch Sporttec, system works well, but it has its limitations on very sloping ground so you do need to carry some good blocks so the rams don't run out of stroke before it's finished leveling.
Our Hobby seems higher than the British caravans which doesn't help.
Would buy it again.

"Poor customer care"

Purchased a Coachman 845 in June 22
Used the caravan 5 times and travelling down the M56 the the centre foot plate fell off - I’m been told because the centre bolt has sheared off its not warranty because they have accused me of hitting something- but when questioned about if the bolt had been over tightened at time of assembly at the factory they couldn’t comment? Poor customer care on coachman’s and Alko / Ep systems