"Awful"

Awful company. I’m not sure why Axa use them? Playing around with people’s money. Still waiting on business interruption after a year of no business!!! They are stopping me from setting up again. If only these adjusters realised they are playing with people’s livelihoods. A failed system.

"efficient, engaging and effective"

The claim was handled quickly and efficiently, and allowed for some personal adjustments to the final works. Far from being the uphill struggle so often portrayed in these matters, this was an stress-free breeze. Well done!

"The claims handler Caroline tait"

The claims handler , gave concise details of what was needed in a very courteous and professional manner.
My IT skills are not the best but she was very understanding and provided assistance when needed .
My only negative was the size of the excess on the policy

"Claim date 5.09.2023 till now no…"

Claim date 5.09.2023 till now no solution.keep asking same papers which i have provided more than 3 times.Anyone wants to destroy there businesses join them.

"What's the point! Update...."

What's the point!
Appalling Communication, chased on numerous occasions over a 10 week period, regarding a policy claim.
Emailed, called and left answer phone message with Alistair Steward, Director who hasn't replied, and have just received an email notification informing me the email I sent him has been deleted, without being opened. What's the purpose of 'Meet the Team' page; vanity and ego massage of the 'Directors', or persons accountable / responsible for the 'service' they oversee.

To clarify the 'truth' (Alistair) .... I called the customer service help line on Monday, before somebody returned my call, and yes somebody did get back to me, I also ask for a summary of the conversation to be emailed to me, which the operative agreed to which I still haven't received, or should i expect to chase for the next 10 weeks!
Perhaps in you reply on Trustpilot, it might be worth actually apologising for the poor service, not 'sorry to read your review'!

Please don’t bother replying I’ve wasted too much time dealing this to date.

"Disgraceful Service"

Disgraceful Service – Legal Action Imminent

The handling of my insurance claim has been nothing short of disgraceful. This company has failed on every level to meet its legal and regulatory obligations, showing outright incompetence, negligence, and contempt for its customers.

After submitting all requested documentation and following up repeatedly, I have been met with silence, inaction, and complete disregard for my rights as a policyholder. No updates, no timelines, no explanation—just endless delays that have caused unnecessary stress and inconvenience, particularly for my father, who relies on the resolution of this claim.

This company’s failure to act is a clear violation of FCA regulations, including:
1. DISP 1.4.1R – Requiring complaints and claims to be handled promptly and fairly.
2. PRIN 6 – The duty to treat customers fairly, which has been utterly ignored.

These delays and lack of communication are not only unprofessional but may also amount to a breach of contract and bad faith handling of an insurance claim. If this matter is not resolved within five working days, I will escalate the complaint as follows:
1. File a formal complaint through their internal complaints process.
2. Report the company to the Financial Ombudsman Service (FOS) for an independent review.
3. Notify the Financial Conduct Authority (FCA) of potential regulatory breaches.
4. Begin legal proceedings for breach of contract and damages caused by unnecessary delays.

Enough is enough. This company’s behavior is utterly unacceptable. If you value professionalism, transparency, and prompt action, avoid this provider at all costs. Their failure to meet basic standards is a damning indictment of their business practices.

"First class service from to start to…"

First class service from to start to end, David worked on our claim making a very stressful situation , a manageable one. The response from David with regards to emails and calls was very impressive. He explained the process and any questions we had. I would highly recommend this company to anyone who needs them. Thank you again , five star service.

"David was very thorough and kept me…"

David was very thorough and kept me informed every step of the way providing a very efficient and speedy service.

"Efficient Insurance Claims Specialists "

QuestGates provided excellent professionalism and customer service during my insurance claim for water damages on my flat.

I would recommend them to anyone who requires this type of service.

"David was thorough"

David was thorough, helpful and patient. Very professional service.