"Fantastic experience"

They were responsible for handling the claim process with the water ingress into my property. The handled everything professionally.
I would have given 5 stars however, I feel the process could have been completed a lil quicker. Besides the time constraint everything else was smooth.

"Stay away from these guys! "

I have never claimed on my house insurance until I had a serious accident occur in my home, where my 1 year old could’ve been crushed to death! NOT only was the service slow and took them weeks to email me back, BUT to be told that my claim seemed suspicious! I replied back and heard nothing for another month. Where I then took out a loan to repair the damages myself! Stay away from this company and check with your brokers who they are insuring you with. To nearly be paying £600 a year for house insurance to be treated like this is unbelievable.

"Excellent Service"

Unfortunately I had an issue with my home and Questgate were appointed as the loss adjustor. From my first visit with Ashley she clearly explained the process and even came back to see me to discuss the surveyor report. Ashley has checked in on throughout the process and has been amazing. Very grateful.

"Top class service. "

We’ve had a valid, badly handled, claim with AXA which has gone on for 10 months. We were trying to run a business in an impossible situation which AXA were ignoring until QuestGate got involved.
Thank you to Mr Colin Stone who was better than fantastic. He has been fair to all, helpful,responsive and professional. Our claim is all sorted thanks to him. He’s the kind of decent person that’s only too rare nowadays. Look after him QuestGate.

"Very professional customer service"

Very professional customer service from David from Edinburgh branch. I can not recommend highly enough. David explained the whole process of claims in detail, answered any questions I had promptly and provided invaluable advice. Thank you.

"Avoid them like the plague"

If I could provide less than 1 star then that still would be too complimentary of the service we have received from Questgates. Our claim as been on going now for 5 years and the level of incompetence shown by the two case handlers is comical. It is impossible to get hold of anyone on the phone and most of the emails you send go completely ignored.

We have spent literally hundreds of thousands of pounds due to recommendations from engineers and surveyors because of Questgates and still we are no further with having our issues rectified. We have opened a formal complaint against the way our claim has been handled and this has done nothing to speed things along.

We are now getting legal teams involved due to health conditions that the stress of this has caused as well as loss of earrnings.

Avoid Questgates at all costs!

"Hi questgate."

Hi questgate.
I strongly recommend Alpha language for all your languages included face to face interpreting services.
Avoid current interpreting services and they have send or have arrange no qualified or less experienced interpreters those have no qualification and experiences in insurance interpreting at all.specially in Asian languages.

"First class service"

I have no hesitation in recommending Questgates as a professional/trustworthy loss adjusting and claims handling organisation. I've found their staff to be capable, reliable and well managed. There will always be a small number of claimants who remain disgruntled and feel they've received a raw deal, but that's likely to be because there are issues with their claims that aren't capable of resolution to their reasonable satisfaction and where that has been the case I can only say that I've seen Questgates respond in a fair and timely manner.

"Professional organisation - Recommended. "

I work with Questgates on a regular basis as they act for a client of mine in handling Liability claims. Their technical knowledge is excellent. Communication is quick, clear and concise. I would have no problems recommending them.

"I deal with Questgates on a regular…"

I deal with Questgates on a regular basis and extremely surprised to read the reviews received on them. Every time I use them, they deliver a second to none service.
Their adjusters are experienced, knowledgeable and great communicators, which is refreshing as so many other adjusting firms do not possess the same qualities. Nothing is too much trouble for them.

Highly recommended from me & my team and will always insist they are instructed from the outset on any of our claims.