"USA Agencies NOT related to this UK agency"

IMPORTANT FYI. Several independent agencies in the USA use the name Ahoy Cruises. The one in Dallas is excelent and in no way related to Ahoy Cruises UK. They (Ahoy Cruises UK) are (were) a large agency in the UK...not the USA. Other than randomly sharing the same name, any agency in the USA is in no way related to the UK company. Never were. Just used the same name popular with cruise agencies.

"The company ruthless and build over…"

The company ruthless and build over many blood and bones. They destroy many employees entire life not paying salary for six months some eight IF YOU SUPPORT HITLER OR ISRAEL deal with AHOY
And if ahoy want to take legal action against to this post on me. I HAVE NOTHING TO LOSE everything tooken by ahoy.
I'll be very happy if they shot me down just because better to die then slow dieing ( I'm hungry, homeless sleeping in front of union metro station bench and no one want to talk or offer a job just because I looks like a bamboo stick lost 40kg waiting to for police to pick and throw me in jail at least I'll get food

"If I could give it less than one star I…"

If I could give it less than one star I would will not answer phone for refund. Do not deal with this outfit.

"I too have been trying to resolve a…"

I too have been trying to resolve a compensation offered by Ahoy but never paid from a cruise from Dubai to South Africa on 2nd March. They offered to pay for 2 nights hotel accommodation we had to book as they could not get us home at the end of the cruise.
We are also waiting for the 50% NCL refund for the cruise that was being sent to Ahoy as we had booked through them. I am trying to find out if this was ever paid to them by NCL but no reply as yet. I know there were others waiting for this refund through the same travel agent - no doubt this will never be paid now!

"Thank you for those who have written of…"

Thank you for those who have written of their recent experiences with this travel agent who has gone into liquidation. We are in the same boat after booking a cruise with Fred Olsen to South Africa which was supposed to sail in November 2020. We will start the process with ATOL and our credit card now, thanks to others' reviews, who have let us know what is happening with this company who never replied to our queries. Fingers crossed we won't be out of pocket for our deposit.

"Ahoy liquidation refund claim"

We have also been awaiting a promised full refund from Ahoy Cruises since our cruise package was cancelled on 16th March. We were told it would take up to 90 days for the refund to come through, and were requested to be patient. We were patient until the 90 days were up, but then emailed to find out what was happening. When I didn't get a response to my email and found the customer service number was not recognised we looked on the website and saw the notice of liquidation. This was last Friday (3rd July). We have had no notification from Ahoy or the liquidator to date. We paid Ahoy more than £11,000 for a package which included hotel stays, a month cruise, and flights. We were given an ATOL certificate which states 'If Pan Express Business Travel Limited stops trading, you must follow the instructions at w ww.atol.org.uk (where there will be
details of repatriation arrangements, and information on how people can claim their money back) or you can call (+44) 333 103 6350.'
I checked the website, but Ahoy was not listed under the companies that have gone bust which you can make an online claim for. So I rang the number provided and spoke to an adviser. I was told that Ahoy's liquidation is not completely official yet, and there is a legal meeting on July 10th after which it is likely to be confirmed, and we will be able to claim online.
My understanding is ABTA covers only flights, but ATOL covers the whole package.
I have also notified my credit card company which I paid the deposit with, that I am intending to make a Section 75 claim, as I understand from info on the ATOL website that you should do this first.
Hope this helps somebody. I will update when I know more.
Check the CAA page of latest ATOL Holders failures and Pan Express Business Travel ( parent company of Ahoy Cruises) is now listed. Further info will follow on how to claim a refund.

"Ahoy Cruises have seemingly sunk"

Ahoy Cruises have seemingly sunk with mine an many others money. The tune of £3000.

They claim to be ABTA Members but their ABTA number and name is not recognised by the ABTA website. Have contacted the Receivers and they are being vague about knowledge of ABTA number or membership.

Is anyone else pursuing a claim who might be able to help or offer any advice?

Edit: w w w.abta.c o m/news/pan-express-business-travel-ltd-ceases-trading-advice-customers this link may help others trying to get money back

"Ahoy cruises have gone into…"

Ahoy cruises have gone into receivership.........

"Our cruise of a lifetime was cut…"

Our cruise of a lifetime was cut short,due to COVID.We had to rely on Ahoy to arrange our passage home from South Africa.We were advised by them that the only option was for us to pay for a flight home and claim on our insurance.We had flights booked with BA but Ahoy said they couldn’t be changed and we had to rebook with Emirates for £1330,which we did.Whilst travelling back we received communication from BA to say our flights had been changed as requested by Ahoy.Since returning I explained all this to ahoy who flatly refused to admit any mistake on their behalf.They also refuse to refund any money.They told me to contact BA for a refund.BA tell me they can only refund the agent and not me.Again Ahoy deny this.I’ve emailed several times as under the Package travel regulations 2018 they are responsible for getting me home at no cost to me,they have now stopped replying to my emails.I am also waiting for the 50% refund from NCL which has gone to them and not to me,nothing from Ahoy concerning this.
We didn’t stay in Cape Town,as booked,as we were not allowed to enter the country,again no refund for this either,Ahoy say it’s complimentery!!
Also every time I spoke to someone I got a different story so someone is not telling the truth.Now in the hands of ABTA.Avoid this company at all costs.

"Waiting since February for refunds"

I am waiting for a refund of several thousand pounds and am also unable to contact Ahoy Cruises.
I wonder what is going on.