"My experience has been terrible to…"

Your response are all lies. All emails were sent to the email address lindicated on your website and my initial email was responded to, stated that order was delayed, this was updated on the 20.3.24. I have checked the website and the address provided was accurate. Finally this order was made on 6. 3.24 no attempts were made to contact me, updated information stated that order was delayed and new date for delivery will be provided which never happened, so someone is not being honest, furthermore, order was made in early March, we are heading into the month of June, so where is the order, if it hasn't yet been returned. This sounds fishy to me. Please can you provide my refund asap.



My experience has been terrible to date. I made an order for hair growth product in March which have not arrived. I made several attempts to contact customer service via emails and just received automated responses, Now I get complete silence as no one has bothered to get back to me. I need a refund and can't get through to anyone to discuss. I think this is a scam - stay away. I will be taking the matter further if I don not get a response, within the deadline stipulated. I am not happy about this shoddy service received for this being my first and last order.

"It really IS A SCAM...non compliance to EU law "

I confirm what some have said below: horrible customer service which appears to truly care for their clients but they have put in place a very mischievous strategy regarding cancellations in view of extorting their clients. I placed an order, cancelled before shipment, only to get a response apologizing for delay in shipment. Sent 3 other emails reiterating my cancellation to no avail. Even called their Dutch number which is constantly busy. Long story short, they ended up shipping products a week after I cancelled. And now they are saying that shipping costs are on me, after I send products back I'll get a refund they refuse to acknowledge their errors take responsibility and amend the damage caused. They keep saying standard things like we are a small team with over 1000 emails we don't have time to read them and treat cancellations etc. But they are present on this website responding to people's negative comments, instead of respecting and taking into account customer requests when they cancel their orders.
The problem is they have scammed the wrong person and won't get away with it. If they want their products they will have to pay for shipping. Bu either way, I will use all means to get a refund of the 90€ spent on their products. It's a shame because I'm sure their products are pretty good but I'll never buy again because of this unfortunate scam.

"STAY AWAY"

Update, today i received my refund.

Update: hh cosmetics sent me the order i tried repeayably to cancell. I sent it back the day i received it. Almost two weeks in. I still have not received my refund. Of course i emailed them about my refund, again. No answer...

STAY AWAY, i've have tried to cancell my order and get a refund. I only get automatic replies. I've called, i've sent several emails, i've received total silence. They have no customerservice, they don't comply with the law in the netherlands. It is a terrible company and it feels like a dropshipper. Don't order from them!

"Ordered not received"

I ordered one of their product end of april, we are the 7th today and no news received about my order.

I have sent an email to ask what is going on, I was not answered but I received an email saying that my order is in preparation (a week later).

I asked for a refund and no answer on that part...

It is eather a scam or a poorly managed company. Eather way, stay away.

Best regards,

""STAY AWAY!!"

"STAY AWAY!!! I’ve gotten no response to my refund requests. I only get generic emails asking for more time more than a week after I purchased. This is a scam—€50 down the drain!" I have had a similar experience with them, and it is almost two weeks with no response on product shipment or refund. SCAM!

"Miracle "

Miracle
i have been using this product since 7th of feb and now i came to rate on the 29th of march,basically after 51 days of use and patient i can see the result are actually working. the fact i am 20 M and i was getting bald , i tried rosemary ,the rice technique, the worst of was minoxidill since it's a chemical made hair growth honestly it barely worked after i have found this product i had to watch several reviews to convince myself of course i ignored the negative ofc XD. the fist time i bought i had a big doubt but a voice told me to try and be patient . now i have no regret i can see my hair is taking shape like before the only issues is the shippiing process it takes time but yeah, patient is the key apart from that i don't regret spending my money on this product, i will update the future result apart from that ,THANK YOU very much for everyone who works for this company. you gave me hope XXD

"STAY AWAY!!"

STAY AWAY!!! I’ve gotten no response to my refund requests. I only get generic emails asking for more time, more than a week after I purchased. This is a scam, €50 down the drain!

"Been using the products for more than…"

Been using the products for more than two months and lost a bulk of hair… I’m so disappointed 😔 I had very healthy hair and thought this will be good to use

"Happy Customer, brilliant products."

When I first saw this product on a social media platform, I decided to try it, give it a go, why not? As have older hair in needs tlc, as it tends to be dry and frizzy. I have been using a high street product, which I had been happy with, but left me with lots of frizz,so had to melt the shea butter to apply to get rid of that been using this method for a while. Out came the gels which left my hair...crunchy.
Found the website, searched the products. Quite local and if i could have travelled to east i could have, unfortunately due to my limited mobility travel takes planning.
I tried to use the chat service, there was a glitch.
Never mind, order was placed, the order status updates were continual..processing...with courier, shipped. Will be delivered on ....Thursday, placed the order on Saturday.
I am holding out washing my hair.
Its Thursday delivered! yay!!!
Everything stopped, this is the big moment.
Read the information leaflets supplied in the parcel, (which was packaged beautifully.)
Applied the products prewash as per the info, okay so far, now the shampoo, it left my hair feeling clean and the sensations my scalp experienced as different. No foam, maybe I should have washed my hair? No.
I have used black soap on my hair previously, this was different, it tingled & my hair is clean, it looks.. different?
Hair wash completed and the curls are popping!!! how is this???
Hair conditioner in,not washing it out as love the 2 in 1 on this.
My hair is curly, my hair is wavy, Yes I'm singing! Cos I'm happy, my grey hairs used to be dry, it didn't retain ANY moisture, as much as I tried, and I tried. It's as if my hair memory has returned. No! My hair memory Has returned.
Thickening gel, hair curl butter mixed with the conditioner, oil blend....followed the instructions and I how have popping curls without crunch, my hair is so soft.
The smell/scent of the products does disappear after applying, just left with clean manageable hair.
All achieved after one,one hair wash.
Thank you so much for your hard work and dedication in creating such wonderful products.

"My hair is so happy!"

My hair is so happy!
The products use natural ingredients and you can tell…they are unscented and will sort of amplify whatever you already have on your hair; They have a gentle sweet smell to me, I almost can't describe it. My hair absolutely loves this product! Very moisturizing, nice viscosity to work with, and easy to get down to the roots! My hair has grown half an inch in just a month, which is amazing to me. You won't regret it!
With the customer care and packaging quality you can see that they make and rub their products with care and passion.
Highly recommend the products!