"They have always helped me with my…"

They have always helped me with my student loan forgiveness program and have been nice to me oif I have questions they always answer them

"My experience with Edapt is great so…"

My experience with Edapt is great so far. They answer all my questions and concerns

"What made my experience grest were how the resolution got resolve.What made my experience great were thr…"

What made my experience great were the agent listening skills and then act upon my request.

"They have always responded to any…"

They have always responded to any questions and issues that I presented to them. They have even return over paid fees to my account when I brought to their attention that my student loans were forgiven!

"I never experienced any issues."

I never experienced any issues.

"courtesy and expertise"

courtesy and expertise

"Went smooth"

Was able to quickly have my verification confirmed.

"They have been great through my entire…"

They have been great through my entire experience. I was with them for almost 10 years. They always made sure to keep my payment low.

"She was very understanding and very…"

She was very understanding and very respectful

"Most everything that was done was done…"

Most everything that was done was done by myself in contacting the Mohela company. My loans were updated by myself when I was unsure about something. It was after I spoke with Mohela that I found out that Edapt worked to with them to ensure everything was taken care of. Edapt should be more hands on with the updates and assistance. Particularly with the new Federsl assistance that is confusing to begin with. Afterwards everything smoother and easier once it was all explained.