"If you truly want to insure things that matter to you, run away from Square One"

I have two policies with them and this has been going for many years, since 2017 if I remember correctly.
It was only recently that I figured out that paying them for insurance is like taking a chance.
The reason we buy insurance coverage is to remove the element of surprises, but those surprises are exactly what this company will give you.

As long as there's no reason to claim, all is good. The day you have a reason to claim, that department doesn't exist and they will do everything possible to frustrate you, ignoring the fact that you are already in a vulnerable state.

"Do Not fill up their form and do not…"

Do Not fill up their form and do not give them all your personal information Unless you don't mind a credit check which effect your credit ratings.
They ask this permission at the end after taking all your information so sneaky and unprofessional.
To Square one!
If you have any decency and you are legit, put your term and conditions including credit check consent first and don't waste peoples time.

"prices okay but worst support possible"

A pain in the neck dealing with them. Too many times they need you to call them even though everything is offered online. But then, you can call for hours, and it tells you to be next in line, but nobody ever picks up. And if you select the callback option, which promises you an agent to call you within 30 minutes, nobody ever will call you.

Then you email with them, or talk to the chatbot that falsely claims to be an agent, until the point when they ask you to call. Isn't it insane? You have them in an email conversation, that works perfectly fine, and they ask you in the middle of it to call them - and the nightmare begins.

Car insurance prices are reasonable, but their customer support is lowest level.

"QUÉBEC 17 MARS 2025"

QUÉBEC 17 MARS 2025, depuis deux semaines j'essayais d'avoir une police d'assurance habitation. Mais cette compagnie m'a fait perdre mon temps . Ils ont exigé d'abord que j'installe un pare-vapeur dans la partie du vide sanitaire et de leur envoyé une photo, J'ai demandé à l'agent si il fallait que ce soit fait par un professionnel, réponse; non ce n'est pas nécessaire . Ensuite ils ont demandé que je tape le plastique au poteau et d'envoyer une photo afin que le plastique ne puisse pas ce déplacé . J'ai alors ajouté un 2e plastique et tapé le plastique et les poteaux et envoyé les photos. MAIS ce n'était pas encore suffisant . À CHAQUE FOIS C'ÉTAIT APPROUVÉ PAR DES PERSONNES DIFFÉRENTS QUI SE CONTREDISAIT. MAIS L'agent au téléphone me confirmait toujours qu'il n'était pas exigé que ce soit fait par un professionnel mais seulement mettre du tape et c'est correct. FINALEMENT j'ai du rappeler pour avoir la réponse d'une autre personne et MAINTENAT ON EXIGAIT QUE CE SOIT FAIT PAR UN PROFESSIONNEL. Après les commentaires que j'ai lu sur Trustpilot je comprends mieux ce qui m'est arrivé. Contente de ne pas avoir fait affaire avec eu ......j'imagine si j'aurais eu besoin d'une réclamation du service que j'aurais reçu ... quel manque de professionnaliste , aucune communication entre le personnels. BREF LEURS SERVICES NE C'EST TOUJOURS PAS AMÉLIORÉ AU 17 MARS 2025. Non merci à square one pour leurs excuses. j'ai une toile approprié dans mon vide sanitaire accepté par vos concurrents. Donc je ne crois pas vos excuses bidons et je ne croie pas non plus que vous allez remédier à la situation puisque les clients ce plaignent de vos services depuis plusieurs années !!!!

"Save yourself find a better insurance company "

Finally, after blocking my reviews from google and bbb hopefully this will not be blocked here avoid this 2 garbage companies at all cost..Zurich insurance and square one insurance don’t bother reviewing them on their website they only post 5 star FAKE ratings you don’t even deserve a star and a rating, if you’re reading this please don’t think twice and find a better insurance company save yourself from a horrific experience I had on New Year’s Eve 2024…

From my blocked review from these garbage greed pests:


If you’re reading this review PLEASE do me a favor and AVOID this company together with ZURICH insurance at ALL COSTS the reviews here with 5 stars are either FAKE or was PAID to do a good review this COMPANY is TOO GOOD to be TRUE yes they can have the lowest quotes possible but AT WHAT COST? Claiming to have a SMOOTH and FAST claiming process but CANT EVEN CREATE a FILE CLAIM. December 31 2024 my windshield was cracked from highway debris while going to work around noon I phone square one and gave me a reference number and was told that an “adjuster will call me back” …bring the car to an auto glass shop because of the damage if I continue to drive it might crack further, then when the work was done and thought that the auto glass was contacted I found out that the insurance didn’t phone back and I have to pay it out of my pocket because NO ONE phone me back it’s New Year’s Eve and they won’t release the car unless it’s paid so I don’t have a choice but to pay it it’s frustrating that I feel helpless and look like an idiot waiting for a call and when I call back NO ONE can even address my issue I wa passed along to different agents and GUESS WHAT i find this LEVEL of STUPIDITY at it’s HIGHEST when I just found out today January 2 2024 THAT the CLAIM WASNT EVEN CREATED my GOD! I’ve wasted my time explaining what happen and waited for NOTHING! It RUINED my NEW YEAR EVE and NEW YEAR DAY plans! This is such a DISAPPOINTMENT coming from a Company that has a lot of POSITIVE reviews they’re only good to you when they have you as a customer but when it’s a matter of life and death or other unpleasant events YOU CANT COUNT on this COMPANY.

I WILL NEVER EVER COMEBACK to this GARBAGE SCAM COMPANY whats the point of ESCALATING if the DAMAGE was ALREADY BEEN DONE? Feedback for what? You already know YOU HAVE THE WORST CUSTOMER SERVICE EVER! you’ll DENY,DELAY and IGNORE all claims as possible with your POORLY WORDED MISLEADING SCAM POLICY… I HAVE NEVER EVER EXPERIENCED THIS from my previous insurance companies. Might NOT BE NOW … but ONE DAY YOULL PAY ALL THE PEOPLE YOU SCAMMED…FELT HELPLESS and Had to ENDURE more LOST BECAUSE OF YOUR GREED

"Finally"

Finally, a review that is more proper. I do not know how they keep getting 5 stars. They have terrible customer service, not willing to price match. Nothing My insurance ran out because I had no money for Christmas so I could not pay my insurance. I went to go renew it and and now I have to pay. $30 more ecaa is willing to give it to me for only $10. More and square One is not willing to price match or work with me at all. The guy I talked to on the phone basically told me to go shop around and leave this company then

"Been with Square 1 for almost 2…"

Been with Square 1 for almost 2 years.Had a problem with issuing credit card not being accepted. They cancelled policy. Reached out to them to reinstate. They tried to double the rates due to missed payment!

"Worst insurance company ever"

Worst insurance company ever! I have been a customer for almost 10 years with home insurance and, recently, the last few years, business property insurance. My policy was up for renewal and they removed my business property insurance without explanation or reason. They just said I wasn't eligible anymore which is so weird because I've had the same insurance for years, nothing has changed on my end. Plus they were horrible to deal with getting the business property insurance, they made having a CGL mandatory to get it even though I'm a super small business and I cannot even afford the CGL insurance so I've been renewing it every year just to have my business property insurance. I'm a home-based online business. This company is super frustrating but that's fine because it's time to take my business elsewhere!

Based on your reply, your company gave me the wrong information then. They never told me that because I have a CGL I cannot be covered, it was the opposite, so you have to get the communication correct with your staff. I had to spend three days getting quotes from new providers and have already switched it over so nothing I can do now.

"Five separate requests for a "call back…"

Five separate requests for a "call back in 30 minutes". No call back. Not a single one. How can you sell insurance if you promise a call back in 30 minutes, on three separate days, and give no call back? I still would like a call back to settle a new car insurance quote. I am reluctant to post my phone number here on this forum though.

"HRT mandated request for accommodations "

Daniel,
I will gladly delete subjective details about Square One Insurance, as the company is fundamentally strong.

I genuinely believe SQ1 has the potential to be exceptional.

I say this respectfully - I am almost shocked by the response you gave to my public plea for consideration.

If you reread my prior post, I was already experiencing a hard time with SQ1. Due to what could be viewed as a misunderstanding.

But, if the CEO inadvertently states that a solution to my medical accommodations request is invalid, or not plausible. What does this mean?

Would you be open to having a "pre" mediation meeting, before I spend money? Or, would you prefer to negotiate at the HRT mediation meeting?

I really do believe you may not fully comprehend how a simple "check mark" could eliminate a negative review, and could actually become a positive corporate image.

Michael (Miguel) Barahona