"Poor customer service "

Have given 2 stars as item ordered has arrived today 26th, ordered 16th… it is good quality however customer service has been poor hence the lower rating for the company.

I sent a message via chat on the website on Thursday 24th April to advise that I had not been sent any tracking details for my order which had not arrived, I was mindful that we had had a bank holiday weekend which could have hampered delivery.
The owner said he would check with Royal Mail the following day.
On Friday 25th I made contact again and I asked that my order be cancelled, as I had checked the website which showed my order was “unfullfilled” - I was told my order had been posted on 17th April, and Royal Mail had said it “was out for delivery” and again I asked for tracking details. I was told they would be provided after he had dealt with Royal Mail collection that day…. I heard nothing further.
My parcel, arrived today (clearly not out for delivery yesterday) and surprise surprise, it had been sent by Tracked 24 postage. I have used the tracking number on the parcel and have proof that this item was only posted yesterday. I am not impressed at being lied to and I will not use this company again.
Message to owner, honesty is always the best policy even when you have made a mistake!

"Great product; does exactly what it says on the tin!"

Ordering was easy and the colour range brilliant. But what has made these a game changer for me is the coverage and the microfibre towelling ability to soak up water. This is simply the best changing solution I have had in all 60 of my years. Customer service excellent also.

"I have 2 of these robes myself but…"

I have 2 of these robes myself but recently bought one for my 94 year old friend who was struggling to dry herself after a shower. With the robe, she can pop it on, and wallow in comfort whilst drying off and have life a little bit easier. I cannot rate these robes highly enough and the customer service is fab!

"Xmas present not shipped after 3 weeks ! "

Ordered a robe for daughters Xmas present on 29/11/24. Website said 2-4 business days delivery. Now 3 weeks later robe still not arrived. Contacted owner a couple of weeks ago who said item would be shipped following day. Requested tracking link but this has not been provided. Also requested a refund but he says item already shipped. Don’t believe it’s been sent as item still showing as not shipped and no tracking to prove otherwise. Very disappointed. Avoid.

"I bought the bogof microfibre robes and…"

I bought the bogof microfibre robes and the two robes embroidered with my name arrived in 3 days.
They are nicely made and great for at the pool where I'm glad I don't have to hold a towel round myself any more.

"Perfect"

Absolutely perfect. Let's just say that I'm a big lad....... I was concerned that this would be a bit on the snug side like other similar products I've tried. It isn't. It's a great size for all and looks to be very well made. Thank you

"Excellent customer service"

I very rarely write a review but I have been so impressed by this company that I wanted to share my experience. The robe (teal microfibre) is fab - super roomy for changing and longer arms so there’s no danger of flashing through the arm holes ☺️ Customer service was excellent - I mistakenly ordered the robe twice so contacted the company via email and kept my fingers crossed. I received an almost immediate response - very courteous and very helpful. The issue was resolved and I was promised my robe the following day. It arrived promptly and I love it! Thank you Jordan at Pethstore!

"Slow delivery... missed my sisters birthday."

I ordered the robe and it didn't arrive within the 4 days delivery.. Messaged the company and all I got told is how busy she is (which is great) but it was for my sisters birthday, which was missed.
No tracking provided, so no idea when it will turn up.
After the owner saw this review he said it was untrue and that I should remove it. This is completely true. The delivery 1 - 4 working days (Monday- thursday) He also said it should be delivered Thursday.
the fact remains, it was bad customer service and delivery. Very disappointed as I like the product. I wouldnt use them again.
I have now been hounded by emails from the company regarding this review. Very upsetting.

"Absolutely amazing"

Absolutely amazing. I purchased a towelling robe at a beach shop after having an unexpected swim with no kit and it was lovely. Then a friend saw it and said wow you have a Peth robe I read they are amazing. I said yep defo are and weird as when I washed it it came out of machine dry !!! Since that I have ordered 2 more for me (names get embroidered on for free) and 4 more for friends who fell in love with mine. Wide choice of amazing colours. They dry you so well and are practically dry after.

"Like a huge, towelly, warm hug after swimming! "

Wanted a towelling robe rather than a dryrobe and seriously I couldn't be happier! 2 for 1 offer and personalised embroidery for a great price. We have a 24 hour sponsored swim in Sept and I have the team name on the front - Mermaid Mafia - and my robes are going to be perfect - like a huge, towelly, warm hug