"So far issues we faced was fixed"

So far issues we faced was fixed, we are happy with service they provide. No user end fees monthly payments charge's reasonably low. I recommend this to all businesses no hidden fees and charges like other providers do

"Great service"

Great service

"Helpful"

Helpful, understanding and very prompt. Excellent service

"Had a technical issue which was very…"

Had a technical issue which was very quickly sorted via telephone, great service thankyou

"Grafterr Support always has my back"

Grafterr Support always has my back
If I'm facing any issues or I have a question, I can always turn to their team. They always respond quickly on WhatsApp or if it's a more serious problem I usually raise a ticket.

"Do not use this company!"

I used this company for a few months then had 2 technical issues with them, totalling £320. I contacted their customer support several times to try and resolve these issues but was just ignored every time. Phoned them and was told technical support is only available via app/email (which they ignore). Have now switched to Squareup.com, love their attention to detail.

"I contacted Neil today to integrate my…"

I contacted Neil today to integrate my new payment machine, he was fantastic, great communication. It was a lot faster than expected and it was all sorted within 30 minutes ! Wouldn’t of been able to
Do it without him 10 out of 10

"He was fantastic in all"

He was fantastic in all

"A great company with a phenomenal POS…"

A great company with a phenomenal POS system! Great customer service and technical support
Highly recommend!

"Great POS and Kiosk system"

I've been utilising the Grafterr POS system, kiosks, and web ordering platform to streamline my ordering processes across multiple channels. Grafterr POS is incredibly user-friendly and straightforward, making it a breeze to manage my takeaway operations. What I particularly appreciate is their pizza management feature, which allows me to customize every single pizza item on our menu to perfection.

We opted for web ordering in addition to the POS system, and it's been a game-changer. Many of our customers now place orders directly through our website, bypassing JustEat. This has not only saved us a significant amount of money in commission fees but has also made our customers happier since they can collect reward points.

Moreover, we've made great use of Grafterr's marketing suite, sending out SMS campaigns on a weekly basis. These campaigns have consistently brought in repeat customers, boosting our business.

Around three months ago, we introduced kiosks to our restaurant, and they've been a hit. Our customers love the convenience and the promotions offered through the kiosk feature have increased the average order size. This has also allowed us to reduce our staffing needs, which has been a lifesaver during our hiring challenges.

It's worth noting that Grafterr offers telephone support and ticket-based support. While it may seem limited, the support is prompt and doesn't come with any extra costs.

In conclusion, I wholeheartedly recommend Grafterr to any takeaway business looking to enhance its operations and customer experience.