"Great Customer service "

Fast delivery, well packaged item, dealt with my issue very professionally

"Great Quality."

Great Quality.
Great Service.
Excellent Delivery Time.

"Vanilla Underground"

Vanilla Underground. Overall good experience. Purchased a product that was slightly defective. No fault of eaither party just one of those things. Lily has been very responsive in all communication, dealt my concerns well and the issue has now been resolved to my satisfaction as a new customer. Good Work!

"Kids clogs incorrect size and fake return label"

I bought a pair of kids clogs and paid €5.95 delivery costs. They proved not a regular size 32 but smaller. Vanilla states it is 22 cm when measured. I measured too, send them a picture for prove and it is 21cm !! They simply say, their measurement is correct Easy way out no...?

When you enter the return department it pretends to give you a return ticket but once you have started the return it actually does not. It only provides a ticket with an adress.
So at the post office I found out I have to pay (again)
We have been emailing too and fro since the smaller size is their mistake. But they refuse to give a return label.
The new shoes i ordered are also un irregular size and in this case too large.
No customer service !! When you have paid for delivery they should pay for the return. You may be a small company but maybe your customers are too !
Never again.

"Highly recommend "

Really helpful staff (Lily) with great email communication. Able to visit local warehouse to check sizes and collect item immediately; postage refunded straightaway. Great service and perfect Halloween cosplay.

"Great WWE kids dressing gown"

Great WWE kids dressing gown. Order process very straight forward and quick delivery. Great service, very pleased.

"Fast and as sold no issues"

Fast and as sold no issues

"Great service"

Found item I'd been searching for ages to get. Dispatched and received very quickly will use again

"Far too small ."

Arrived promptly.
Looked good . Sizing way off : the 10-11 age pyjamas fitted the 7 year old perfectly.
I wouldn’t order again from this company.

"Speedy delivery but mediocre quality"

Super fast next day delivery (without paying extra) however the product quality isn’t fantastic. The pyjama trousers are already losing its colour and have bobbles after a few washes. They also stained the inside of my son’s sleeping bag blue so quality isn’t the best unfortunately. Hence only 3 stars.