"Rubbish service"

Booked for midnight and the driver turned up 12 hours early at midday. Although I spoke with the driver and company to ensure taxi would turn up at the right time no car turned up at midnight. When I phoned the company I was told there was no booking and put the phone down. This left us stranded in the depths of Oxfordshire. We were saved by another company an hour later. Rubbish service - don’t trust this company even if pre-booked.

"Absolutely dreadful"

Absolutely dreadful! I booked in advance for a taxi at 11pm in the middle of nowhere. The first taxi that arrived suddenly drove off just as my son was walking towards it and the second one that they said they would send never arrived. They were rude and unpleasant on the phone too. Avoid at all costs!

"Very disappointed I have waited for 35…"

Very disappointed I have waited for 35 min and they never arrived, I ended up phoning another taxi company . I called them to explain the situation and to make a complaint, and they have told me to speak to the manager and when I asked them to talk to him they advised me to use the website to make a complaint. I would not recommend anyone to use royal cars.

"Long wait time"

Was told taxi would be 5 mins. Rang up a few times after the 5 minutes as the taxi still didn’t arrive and each time a rang I was told 5 mins. Nearly an hour after first ringing to book the taxi, it arrived. The taxi driver was polite and friendly and apologised for the wait.

"Absolutely disgusting"

Absolutely disgusting, cut you off never use again, waited 50 minutes not good enough

"Lovely Experience !"

Arif provided a lovely service, with a prompt arrival and extremely clean vehicle! Lovely service 100% would use again.

"Tried to book taxi on multiple…"

Tried to book taxi on multiple occasions. Told that booking is accepted and car is dispatched only for them to cancel it moments later! Disgusting service!

"Absolutely disgusting service"

Absolutely disgusting service. I phoned at 11.00am and booked a Taxi for 11.40 am. It did not turn up till half an hour later at 12.10 pm. This was not the first bad experience I've had with this cowboy company. I will be getting on to the relevent council department that are responsable for renewing their operating licence every year, and informing them just what a disgusting unreliable service they offer. hopefully they will not renew their licence, and we'll get a better reliable service instead.

"Charge over double"

Charge over double for normal service. Should wear a striped jumper and balaclava

"Terrible experience this afternoon…"

Terrible experience this afternoon (5.20pm from White House)
Booking was good and we were given a rough price guide on the phone but as soon as we got in the car the driver started asking how much we had been quoted and that it would cost more, no pleasantries, very rude.

He tried to take a wrong turning in what was a fairly direct route, we both followed Google. He then started driving very slowly. We had a really enjoyable day but very disappointed with our taxi journey back.