"Our experience of Royal Cars was perfect"

My boyfriend and I got stranded late at night miles away from home near Tunbridge Wells. Royal Cars were fantastic - punctual, flexible, fairly-priced, lovely driver, clean and comfortable car. Couldn't fault them. Big thank you to Royal Cars!!!

"Constantly make you late for work"

Constantly make you late for work, never on time, always lie to you on the phone, what’s the point in setting pick up times if you never turn up at that time, avoid at all costs worst taxi company by far ! Last time I’ll be using your appalling service !!

"AVOID USING ROYAL CARS IF AT ALL…"

AVOID USING ROYAL CARS IF AT ALL POSSIBLE!!!

We booked Royal Cars to take our 3 daughters back to boarding school as we were away, and ‘Green Cars’ (who are amazing) were not available.
Royal Cars were advised that the girls had several cases plus bedding etc, and so were told to pay for a big people carrier vehicle, which we did. Driver arrived without a face mask to pick 3 children up. He then insisted that there needed to be an ‘additional’ fee for ‘removals’ on top of the already higher price we had paid, in cash or transferred to his personal account!!
When the people carrier was unloaded at school, it was discovered that one bag including my daughters MacBook was missing. The driver had already confirmed that his car was empty when he left them. A thorough search of the school was made. Luckily, he had parked in front on a ‘ring cctv’ camera at our house. We saw a video of him pushing this bag under one of the seats.
We set a lost notification on ‘find my phone’ which triggered the next afternoon at CC a location a few miles from Royal Cars office in Oxford. We notified their office who then contacted the driver directly. He then claimed he had just found the bag. (No explanation ever given for why he had taken the MacBook out of it’s case & switched it on!). When confronted by our evidence, they still insisted on charging us a further £50 to deliver it to the school.
Throughout our discussions with the female dispatcher & Manager Kelly we were treated with complete indifference and denials. Not one apology. We contacted the Police, but as the bag & laptop were eventually returned they could not do anything but referred us to the council who monitor cab firms. We will pursue this course...

I had a few previous trips which were more than 25% higher than quoted but I thought as we had already paid a premium that we were safe this time!

Take my advice and avoid this company if at all possible. I wish I had seen reviews on this and other sites!

PS They also now own Cherwell Cars & 007 taxis who were great previously!

"Be aware of covid"

Usually would say 4 stars.

Today.

Driver came coughing with no mask on. Said he don't need mask and I'm waiting his time.

Then to punish me it took more then 20min to get new taxi to me. And i was scolded by the operator that taxi drivers don't need mask.

Very bad experience.

"Absolutely disgusting service(DO NOT…"

Absolutely disgusting service(DO NOT USE)
I rang them at 4:45 in the morning to get a taxi for pickup at 8:20 in the morning for my disabled child's school run..after waiting till 8:35 there was no sign of the taxi and when I called in they said it was still late...I dint get an apology then rang bk in 5 mins and they said they cancelled my taxi (without letting me know)..my child was at this point late to school by 25 mins already..she went to school crying that she wants to die cuz she was late of embarrassment...I rang bk several times to get an apology but they dint even bother just kept cutting me off..it was my 1st time with this company it's rediculus..I will b complaining to milton Keynes council about them..it's very upsetting to see ur child so much distressed..I m in tears..

"Consistently late"

Consistently late, yet again, how this taxi firm remain in business is beyond me. Ordered a taxi, 30 minutes later still not turned up, to be lied too, its just round the corner, 2 mins away etc
It wasn't even a busy time of day, haven't used them for a good while because of this, glad to see nothings changed, won't be using again.

"Be warned they over charge like you wouldn't believe."

Wow watch out for these in Oxford.

Asain driver over charged me from Oxford parkway to Yarnton some 4 miles.

#£15. 80 for a single person he refused to issue receipt then when the office emailed me saying 5.80 I realised the scam.

Avoid this firm like the plague over charging scammers.