"Never again "

I cannot comment on the quality of the actual tights as I never received them (Order from 7 April). My experience with customer service was incredibly poor and I was told to check myself with dhl to find out what happened. No refund was offered so I lost my money. Will stick to that other company which has brilliant customer service.

Edit: After opening a case, the money was finally refunded to me by Paypal.

"(EDIT: Great Customer care after all!) Very nice tights/Strange sizing/Poor customer service"

[SECOND UPDATE (August 2/24)] Happily, I've changed my rating to 4 stars (from the 2 stars I originally posted) and would give a 4.5 star rating if I could. Daisy is a credit to the company for her personal attention, diligence, and genuine care for the customer experience. I do still have some criticisms regarding a few of the products (a couple manufacturing flaws, and sizing issues) but whereas these normally would have caused me to shop elsewhere, Daisy's customer care will have me returning to better tights, knowing that any issues will be corrected promptly and easily. She even kept in touch during her own holiday time, which shows how much she cares for both the company and its customers. Daisy is very receptive to product feedback and has promised to pass it along to the relevant department(s), so hopefully better tights will correct the few little flaws & glitches and will have amazing products across the board. Very satisfied and will definitely be a repeat buyer.

[UPDATE (June 12/24) Daisy has been corresponding with me and has been great so far. Further update(s) to come as we work through the issues.]

I just received my first order today! I ordered 10 items; a mix of anti-chafing shorts, fishnets, sheers, and tights, the ones for myself all in size Cinque.

PROS: The quality and colours are both really great, as was the frequent & consistent communication during shipping until delivery. The anti-chafing shorts are just all-over fantastic.

CONS (several I'm afraid):
[1] Sizing is widely inconsistent: while the 50 & 80 denier tights, the sheers, and the anti-chafing shorts fit nicely, the 80 denier footless tights are way too big and the white fishnets are too small, even though they're all in size 'Cinque'. The fishnets actually feel like they're from a different company, the size & design is *that* off.

[2] I was charged an extra >$22.00 at the door, without forewarning; additional charges aren't mentioned anywhere on the website (and didn't occur when I recently placed an order of greater value from Snag Tights).
Extra charges should DEFINITELY be mentioned on the website.

[3] I've recently emailed better tights (regarding a second potential order) with a very specific problem. I received a timely reply (yay) but it felt like an AI-generated answer as it only vaguely addressed my concern and didn't make an attempt to rectify it.
When I combine that experience with receiving no replies to fb & Instagram comments (questions) on better tights' posts, and no response to inquiries via fb Messages, I'd say that customer service is quite poor, unfortunately. [EDIT: within 24 hours of leaving this review I received an answer to the fb Messages query I sent several weeks ago, plus a code for free shipping. The answer came far too late, though the shipping code is appreciated].

For those reasons I feel a 2-star rating is the best I can give at the moment; even though the quality and colours are wonderful, my experience as a customer and the extra hidden charges left me feeling frustrated and that, even for the very good product, it just isn't worth enduring shabby treatment.
I'm not happy writing this, as I was hoping I'd found my 'forever' tights store!

"Great company who rival Snag perfectly"

Great company who rival Snag perfectly, I now use Better Tights over snag as the quality is better, the toes last longer and their underwear is fantastic, the knickers are brilliant for quality and fit.

"Would highly recommend "

I've made several.order for tights from this company. The value for money is better than all plus size shops. The fit is better and range of tights available will suit everyone. The chub rub shorts changed my life last year. They are thin, they don't feel like you're wearing an extra layer. They don't roll up your legs. They are FANTASTIC.
Placed a new order in April, the package never made it to me, sent an email to their enquiries address and within 12 hours I had an apology, my full order reposted at no cost to me. There was no long drawn out process.
I can't recommend this company enough 💖

"Not just amazing tights...."

Not just amazing tights....
It's rare enough to find high quality, fun tights but add that in to top quality customer service and we're on to a winner.
I've ordered many many times from Better tights and won't be stopping any time soon.

"Had an issue with a pair of tights"

Had an issue with a pair of tights, contacted Better support and Daisy replied to me and sorted the problem super quickly. She was empathetic and friendly via email, providing excellent customer service.

"Tights are Great 5*"

Tights are really great.
Quick delivery, high quality, great colours and a fabulous fit.

Thank you!

"Tights that actually fit at last!"

Tights that actually fit at last!! And in colours! Ive recommended to so many friends. And just started wearing the adjustable strap bra top- great! And comes in colours too. Great service and communication on sizing. Please could you do a burnt orange 80denier as well! Thatd be amazing.

"Amazing product and customer service "

Amazing product and customer service . I reached out to the team and I have been kept up to date with everything . Daisy was a massive help and went above and beyond to help me .
I will be ordering from them again .

"Truely terrible quality"

Truely terrible quality, 3 out of 5 of the pairs I have tried so far have ripped after one use. Really not happy with the quality, which is a shame because I loved the patterns and they fit really well. I wear tights pretty much everyday so definitely not worth my time or money if they're going to be single use. I definitely should have listened to the reviews about quality and not done such a big first order.