"Jasper was very helpful in solving my…"

Jasper was very helpful in solving my problem.

"A big thanks"

Hello, many thanks to Jasper who delt wonderfully with my mum on the phone as my parents have no internet access. Difficult times for those who are not connected and whose family live in France, it’s a big stress and it’s becoming too complicated to travel for them !...
Kind regards,
Sonia McCarthy-Baron

"Andrew was very helpful today"

Andrew was very helpful today! Thank you

"Ordered tests arrived next day no…"

Ordered tests arrived next day no passenger locator ref rang Ash sorted in a few mimutes

"Andrew was really helpful"

Andrew was really helpful, I made a mistake on my order, as I mistakenly entered a wrong name, but he was able to come through for me

"Daniel"

Daniel on the helpline resolved a browser issue that was obstructing the registration process. Daniel was helpful, thorough and polite - and he talked it through with me successfully

"Ricky was the man of the situation"

Ricky was the man of the situation. I had to take the train on sunday 23rd at 4.40 pm to France. He took care of my file from 1pm to almost 4pm. Despite my multiple calls due to stress of missing my train, he was patient and understanding of the situation. He went the extra mile for me, remained curteous and professional. Thank you Ricky for a wonderful time in France. You deserve all the love. Keep up the amazing work!

"Andrew went above and beyond to get me…"

Andrew went above and beyond to get me results in time for flight when I hadn’t left enough time to get results back

"If I could give zero stars I would"

If I could give zero stars I would the customer service is horrendous. My test results were lost in their lab and they told me I have to bring it up with Royal Mail! More than a week to get my results and still waiting. let's hope I'm not walking around passing Covid to everyone! My partner sent their test on the same day at the time at same post box, we got his results after a delay.

"Smooth and Efficient Service"

I had a smooth experience with this company. Booked Day 2 test for 4 people, codes for the Passenger Information Form were received almost immediately after my purchase via email. Test kits arrived within 3 days. Instructions to complete and upload the test results were clear and simple to follow. Subsequent certificate was issued via email following day. Happy to recommend and would definitely use them again in the future.