"Went wrong - yes. Put right immediately, at cost."

Yes, something went wrong, but I have never experienced a retailer so determined to put it right, at their cost, even though they were let down by their supplier. I have to say customer service they excelled at, and response once they knew there was a problem was quick and decisive. Thank you, will shop here again. Chris.

"I was so pleased with my previous…"

I was so pleased with my previous orders that I ordered again as always very pleased with the excellent value, quality and great customer service.

"Losing patience"

Don’t know when my order is going to be shipped. No reply to three emails. Customer service is a laugh!

"Amazing customer care…"

My experience with wilcos customer care team was amazing!!
I had ordered a moji dog for my daughter’s birthday and wasn’t sure if it would arrive on Time !!!!

So I got in contact with wilcos customer care team who were more than happy to help !

They upgraded my delivery free of charge so my daughter received her present on time

Many thanks to wilcos customer care team

"never arrived."

Item was supposed to arrive in 1-4 days. Ordered for a birthday with 7 days to spare. It never arrived. After 19 days received a message to say the computers were playing up or something. 🙄

"Poor service"

Poor service.
Waiting well over a week for my items I have ordered only to be ignored when asking for a tracking number.
I I would not recommend these people at all.

"Don’t use Willos"

Don’t use Willos. My product never arrived, I contacted customer service & they never got back to me. Totally hopeless!! Missed my nephews birthday & lost my money.

"I had y arrived 10 days later!"

I had y arrived 10 days later!

"After several attempts of reporting a…"

After several attempts of reporting a missing parcel to customer services and having no reply I thought a 1 star rating was an acceptable rating !

"Brilliant thank you so much"

Brilliant thank you so much