"W Systems was a fantastic partner"

W Systems was a fantastic partner to work with. We had previously attempted to implement a different CRM system with another partner, which yielded unsuccessful results. However, in our initial conversations with W Systems, we felt a sense of transparency and willingness to build a CRM system that was specific to our needs. Our vision for a CRM system posed several challenges: 1. We are highly visual people and wanted a system that was graphically appealing and clear; 2. We are an international firm working in a number of markets with diverse sets of requirements; and 3. We wanted our new CRM to seamlessly integrate with existing workflows that heavily relied on Microsoft Outlook. Overall, W Systems was able to navigate these challenges by building a customized CRM system. My one criticism was that due to the large number of customizations that we had requested, W Systems was unable to foresee the challenges of automatic CRM system updates that could impact functionality of custom work. However, this issue was resolved with the past couple of years and W Systems continues to monitor our CRM pre- and post-updates. Overall, we would recommend W Systems to other firms. Their attention to detail and being able to listen to our needs and then to implement them into a tailored CRM has changed the way our team works to be much more efficient.

"Knowledgeable & friendly staff"

Knowledgeable & friendly staff, getting better on response time and transparency.

"David Dlugosz is a fantastic resource…"

David Dlugosz is a fantastic resource and always goes above the call of duty to assist!

"Staff are very helpful"

Ken, Fred, and Soon are very helpful

"Excellent experience implementing SugarCRM"

W-Systems provided our not-for-profit with outstanding guidance and support to customize and implement SugarCRM to manage a complex network of activities, properties and partner relationships. The outcome was a clear, user-friendly system for our team resulting in professional reporting for our funders and senior leadership. W-Systems provides a project manager who is accountable and responsive throughout the process and provided resources for us to manage our system effectively.

"The company is great and you get a lot…"

The company is great and you get a lot of value for your investment.

"Fred and others in Customer Support for…"

Fred and others in Customer Support for W Systems have been very helpful and responsive. I would recommend them to anyone.

"Great with customers"

Great with customers

"Need improved organization and…"

Need improved organization and communication.

"The entire team at W-Systems works hard…"

The entire team at W-Systems works hard to make sure you are satisfied with their service - be it resolving technical issues or implementing new technologies! BIG thumbs up!