"We are a small business and use the…"

We are a small business and use the basic features of Goldmine. My rating is based on the support we get when needed.

"Knowledgeable, accessible, cost effective, understands our business"

To date our experience with the W-systems team has been solid. All staff from sales, project manager, leadership, and engineering have been knowledgeable, accessible, and spent time to understand our business needs. Have gone through CRM selection, development, and deployment once before this process with W-Systems has been more cost effective and faster. My only suggestion, improve the sales to project management hand off. Happy to provide additional color if needed. Again, would choose W-systems again.

"Goldmine upgrade"

Mark did a great job upgrading our Goldmine. He was knowledgeable, quick and efficient while still being careful. He was proactive suggesting ways to clean up our install.

"Great Service"

Great Service, always there if you need them.

"Great technical support"

Great technical support. Mark Thudium is great to work with and he's a great problem solver.

"Great product and support!"

Lynn (Support) and Andrei (Development) and their entire team have been awesome to work with! These guys KNOW Goldmine and continue to improve their product for our 300 users.

"Average as of late"

I'm giving this an average review, as my experience with UpCurve/W-Systems has been good overall, but lately, there's been a lot of miscommunication/no-communication and big delays with the fixes in our instance that's causing problems in our environment. I'm hoping this changes in the near future.

"Great coding and good service!"

Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.

"This company is always helpful!"

This company is always helpful!
They continuously go above and beyond to make sure my CRM implementation was smooth.

Would recommend.

Suggestions: I know business is money, but I'd be more inclined to spend money if I was helped with bugs in the system for free. :)

"W-Systems has been a great partner for us"

We hired W-Systems in early 2017 to provide development and maintenance support for our on-site instance of SugarCRM Enterprise - both the application and the infrastructure. They were brought in to replace previous partners who implemented our highly customized system, so naturally one of our initial concerns was how fast the W-System team could learn our system and be ready to support us. I am happy to report that the dev team did a great job in reverse-engineering the bulk of our code in a relatively short period of time, thanks to both the PM and the dev lead who worked closely with me to understand all custom functionalities. Since then, the team has helped us through two upgrades and numerous enhancements, all of which have gone relatively smoothly. In addition to the ongoing work, the account relationship manager periodically brings up new ideas to further enhance our user experience which we completely appreciate.

At this time, I have personally been working successfully with W-Systems team for 2 years and would recommend them to other companies without hesitation.