"RUN!!!"

RUN!!!! After appointment, staff called to refer me to another company, set up 3 way conference with that company that sounded even sketchier than GenPsy. Strange call.

Never could get anyone to call me to tell me what the doctor recommends.
I did get the bill though :)

"Run , Run Run!!"

They do not follow state guidelines. They care about the money and not patient care. They closed a site down and only give the families and staff hours notice. This is a shame for clients who needed therapy and medications.

"Not easy to get a hold of anyone"

Not easy to get a hold of anyone ! I tried email several times no response I Don g think it s the doctors fault or nurse practitioner s fault but many of times had difficult time getting anyone to call back. My mother a masters of social work finally trying herself pushed me to find another psych service. I did like my nurse practioner but she didn t understand difficultly of getting through

"The secretary Theresa is very…"

The secretary Theresa is very condescending, rude, her attitude is out of the world zero compassion horrible customer service, never responds even to emails. You have to chase down providers for appointments. If I don’t call and follow up I would not know her psychiatrist was leaving outpatient. My teenage daughter was left without psychiatrist which she is supposed to be seen each month and had to chase each down each time, the system is soo broken!

"Run!!"

Run!!! .... this was awful for my daughter! During a family session the counselor called her by the wrong name. Not even close to her given name! Same counselor cancelled a 1:1 session *during* the session for a "family problem". Why was she on her phone?!? Didn't reschedule!!

When daughter needed medication refills, the psychiatrist admin called to say "(insert incorrect name) has missed her last 3 appointments & there will be no refills". My child missed NO appointments.

After discharge, I asked for summary notes & they extended 60 days beyond discharge!!! (August notes for May discharge!!) They charge BY THE PAGE!!

Only positive outcome is that they recommended CMO services.

"1 perk, rest no good"

1 perk. they offer telehealth.
personally, my experience with the admin staff and therapist were sub par; lack of follow up, not remembering details about me that i'd shared during previous sessions. i understand its awkward and takes time to build rapport with a new therapist, especially electronically. i am open and flexible, but what upset me is each session we had, she had to refer to her notes as we started our sessions. it seems like a minor thing, but to me, it's an attention to detail. also, their front office staff does not respond to messages for days, sometimes weeks at a time. my insurance does not charge copays for telehealth visits(i spoke with the insurance and see my EOB where it shows $0.00 co pay due), my insurance co. called their billing department to verify i do not have a copay, but they ignored that and continue to ask me for a copay. also, my pharmacy contacted genpsych for a refill multiple times and never got a response. thank goodness my primary care doc was able to fill the RX. i thank god i had an alternative to gen psych.

"GenPsych was the rope for me to climb out of the pit"

I had a fantastic experience at GenPsych Livingston. I personally went down the partial care / mental health iop track and I cannot recommend this center enough as a safe and constructive place for recovery. The tools are all there for someone to succeed, but it is also up to the individual to put in the work towards recovery. Most of the staff is fantastic and have their own styles of facilitating groups. It is an excellent place for group therapy and for providing structure when you’re building up from rock bottom. Thank you GenPsych!

"The DBT program saved my life"

The DBT program saved my life, its the only DBT I’ve ever done where I’ve been able to actually use the skills when I leave program. My therapist was Manny but I had a really great experience with all of the therapists there. Whenever I meet someone struggling I tell them to go to GenPsych!!

"The director Linda Mullin spoke to me as crazy, not mentally ill."

I was out of medication and had an emergency that left my medication not a priority because I was there for so many others. I called the office this past Friday and left a message. I then called again Monday and left 2 detailed messages in two different voicemails. No call back. They were aware I had no medication left and could not get there during their hours. I called this morning and Kerrie answered from the main office and said no doctors would talk to me because they are in meetings and won't answer, and refused to take a message. She said I need to be seen there's nothing else she can do. I stated I had an emergency. She just didn't care. I then called back and asked for her name and 10 minutes later, I had the mental health facility call me back. The front desk receptionist was one that didn't call me back. But she did today. She said she couldn't leave a message for the doctor. He wasn't in. And she couldn't get anything called in. I HAVE to be seen. I asked to speak to the director and she said she was in multiple meetings and could not talk to me. When I also asked if she can give me Kerry's last name to report, she said it is policy she can't. Yet she gave me the therapist I've never seens information the last time I was seen and also both doctors. So what is different for a last name of a receptionist? I had work during the hours. I called out of work and went in and the doctor let me know he was there at 9:43am when I spoke to the front desk and that it should have been put through or a message should have been taken. I was VERY upset, and they tried to use my "no medication" as an excuse, but wouldn't you be? No call backs. Nothing. They treated me like I was a child, and spoke down to me, all but the amazing doctor I saw. And guess what? When I said I was reporting them, who shows up during their busy schedule? The director. I called the main number and asked Kerry for her full name. She put me on hold and never picked back up. I called 7 times after. I know excessive but I wanted to prove that every single one of those times I called, she picked up and hung up. The director said there is no need to fire someone that does that, just will retrain. Does anyone think retraining someone who hangs up on mental health patients is appropriate? I think that is taken too lightly. People are mentally ill who come here and this can cause a death, it can cause so much. It worries me as I come from a family who suffers from mental health and how you treat your patients is important. Oh, and I did try to give the director a hug and she rudely said no "boundaries" in a really rude and unwelcoming manner. I then went to the main office because I wanted to explain to Kerry why I was upset. I was very calm by then, not crying or upset anymore. . By the time I got there the director already ran over and moved Kerry so I couldn't speak with her. I called to report this matter from there so the director could be available. She then said I have to leave the premises. When we left and were walking outside I asked how she can be a director and tolerate this. She said she's been in this field for a long time and can now tell the difference between mental health and crazy. And looked at me and walked away. A director. Her name is Linda Mullin. These facilities are so important due to so much. Outbursts of all kinds are done by mentally ill because of mistreatment and ignorance. This is one of them and should be addressed immediately.

"I had a crisis with anxiety/depression …"

I had a crisis with anxiety/depression and realized I needed more help than standard counseling. I was at genpsych years ago and it was an excellent place, so I went back for partial and IOP.

The place is now mostly dedicated to substance abuse. You get steered into that program without any input from you. They test everyone for all drugs. I was placed into the substance abuse side. They milked my insurance company and me for every dime. The drug testing is $600 3x a week and you have no choice addict or not. The IOP is $350/day!!! No wonder they want to keep you.

I had to RTW and they wouldn't sign me out so I couldn't go back to work and get off of STD. I was forced to go to detox to detox me from drugs THEY HAD BEEN PRESCRIBING to me for 7 years. At least the detox facility signed me back to work. There was no other way to get signed back. They keep you under their money grabbing thumb.

They did absolutey nothing to help with my anxiety/depression. Anytime I tried to steer my counseling back to my problem I got the "oh, you're in denial. It's your addiction causing this." I ended up more anxious and depressed than I was before going in. Terrible experience and they don't listen to you. When you try to leave they do everything possible to keep you in, including holding you hostage to your short term disability. You can't go back to work unless they sign you back...

Wasted 3 months of trying to get help for my real problem.

DO NOT GO HERE unless the court forces you to go. I went of my own volition. If I can save one anxious/depressed person from this place, this review will make me very satisfied.