"I just love this shop"

I just love this shop, the staff are great, all the clothes I have bought are fabulous, I like alternative clothing, it’s like going into a sweetly shop !! Just bought two hats trousers and a jacket, beautiful designed and well made. Thank you all at Blue. 😘

"OVER CHARGED"

I purchased a jumper from Blue Cheltenham and paid £89. Some weeks later I visited an expensive local boutique and was dismayed to see the exact same jumper for £64 - the sales lady assured me that it was not sale price and was new stock. I then did some research on-line and found two more companies with the exact jumper both selling at £69. I e-mailed Blue to ask for their comments about the fact that I felt I had been over-charged by at least £20. They did not even have the courtesy to reply. I would advise that you do not visit this establishment unless you wish to waste your money!! There is also a branch in Bath - I will not be visiting that shop either.

"Appalling customer service"

Appalling customer service! Not at all happy with the way my complaint has been dealt with ( or not dealt with in this case). I purchased Lofina sandals which after two seasons wear fell apart . This equates to six to eight months wear. On the advice of Lofina head office I contacted Blue via email . Waste of time , they did not respond. I then rang three times and eventually got an email saying nothing they can do . I emailed a reply and guess what ? They don’t read them ! So I got the shoes repaired myself . At over £225 per pair I expected better! I have lots of pairs of Lofina much older than this with no issues . I usually go out of my way to support local business , but in this case I won’t again .

"Outstanding customer service - thank you Blue!"

This is a wonderful shop if you are looking for something stylish and unusual, and it's a joy to browse around. But it is the customer service I would like to write about here, as in my experience it has been outstanding. I bought some Lofina sandals there almost 2 years ago, which I absolutely love as they are so comfortable for wide feet. On the whole they are excellent quality. They still look almost as new, despite being worn many times. However, there was an issue with the buckles, which snapped. First quite soon after purchasing the sandals and then the other one recently. I returned to Blue in both cases, and in both cases the staff took on the responsibility and went to huge lengths to get the buckles replaced. Given the shoes are made in Italy by a Danish company, this involved several international couriers and, in the most recent case to save time as I needed the shoes quickly as was going away for a month, Hazel ordered the buckle and then went herself to the local cobbler to get them fixed, chivvying him along in order to meet the deadline. I feel the staff take responsibility and bend over backwards for their customers, and what's more I was so impressed that their attitude is to fix shoes that are otherwise perfectly good rather than just suggest I discard them and get a new pair, as most shops would have done. I am extremely grateful to Hazel and recommend Blue extremely highly, both for the clothes and the best customer service I have experienced. THIS is why we need to continue to support our local shops and resist buying online!

"I live near Brighton but visit…"

I live near Brighton but visit Cheltenham often. Blue has become a firm favourite of mine either online or in person. The ladies at the shop are delightful and attentive and the clothes are varied, imaginative and stylish. As a mid 50 year old I’m no longer interested in following high street fashion and Blue has helped me find a look that means I embrace shopping for clothes which help me feel good about my body and what I wear. Thank you Blue x

"Such a shame"

After a lovely week in Cheltenham ,I did quite a lot of shopping and browsing with my best friend I was so impressed with the new restaurants that have opened but was very disappointed with Blue ,right next door to a sparkling new shop Oska it looks so tired and unloved ,and unfortunately the staff had no interest at all ,we went there twice ,the first visit only one lady was there and was on the phone ,obviously a personal one and was not intending to end the call,on the second visit there were two ladies and again one was on the phone and the other one was on the computer and showed hardly any interest except are you ok browsing whilst sitting down on the computer .
I don’t write reviews normally but having visited this shop over the years was very sorry to see what I saw ,that is not to say there weren’t some lovely clothes still ,but the staff really need a gee up .

"Thank you Lucy."

Excellent customer service from Lucy who was incredibly helpful in our purchase of a large sofa and chair. Lucy was very professional, enthusiastic and polite, followed up with excellent care and attention regarding delivery. We could not have asked for more.

"I recently ordered two pairs of jogging…"

I recently ordered two pairs of jogging pants from this company and I adore them. Based on their size chart, I ordered a size up, from what I would normally wear, and that was definitely a good call because they fit me perfectly. I'd say the only thing I don't love about this company is how expensive the shipping cost was, but I can overlook that since I'm happy with the product I ordered.

"More to this than meets the eye ?"

Not really sure what you mean ,maybe an apology for the service offered would have been a better response .It is obvious that this is not in your nature and definitely do not believe in “the customer is always right theory”
There is no more to my views than that,the service offered on that day and previously has been haphazard and you were arguing with a lady either your mother or daughter which ever one of you is reading this ,it was awful to hear ,that is all I have to say .
It may help you but I doubt it .

"I've only bought from this company…"

I've only bought from this company during lockdown but will continue to do so in the future. Really happy with the service, love the quality of the pics and especially love seeing clothes on women who look like me instead of 6ft Amazons. Hopefully will get to visit one day.