"Poor Quality Control and Customer Service"

Received a set of Belleek cutlery for my 40th Birthday from my mother and upon opening the cutlery the quality is terrible. The end of all of the cutlery is sharp, unpolished and some have shards of rough material at the end which cut my finger. Upon raising the issue with Belleek my Mother was told that this is how they are meant to be!? We were then told that if we return them and they deem them to be OK they will not refund and instead return them to us. Belleek clearly haven't heard of the Consumer Protection (Distance Selling) Regulations 2000!

"Ordered a luminary lamp"

Ordered a luminary lamp. Very nice piece but shipped without a lightbulb. Had to buy one, but was reimbursed quickly.

"Really lovely glasses"

Really lovely glasses and well packed. Customer service were helpful as glasses didn’t arrive when I expected them to and I had a timely response from them

"DELIVERY EXCEPTIONAL"

DELIVERY EXCEPTIONAL

"Lamps were well packed with no damages"

Lamps were well packed with no damages

"Exactly as described and a smoooth…"

Exactly as described and a smoooth transaction. A+

"Customer Par Excellence "

I recently purchased some glasses from Belleek Pottery. Two of the glasses had air bubbles. I emailed customer Service and within one working day, replacements were on the way.The person dealing with me (DT) was very efficient and without doubt I would recommend Belleek and will shop there again myself!

"Website easy to navigate"

Website easy to navigate. Ordered
Belleek angel of protection for several people/relatives and ordering process easy also. Items arrived packaged well and all perfect. Thanks so much from 1 USA Irish person to anther.

Laura (Sweeny) Herleman.

"It’s nice and good quality."

It’s nice and good quality.

"Crystal "

I ordered the crystal base and fruit bowl for a friends 20th wedding anniversary, they are absolutely gorgeous and look very elegant. My friends are going to love them.
The package was well padded so no damage would occur. Overall I am very pleased with service, items and delivery.