"Painful customer service."

Getting support is made (I suspect deliberately) difficult. You can no longer reply to emails or initiate a support email. You are excepted to phone. Once you get to someone it's pot luck if they can answer other than basic questions.
I like emailing as I don't have to wait on the phone & I used to get an email response to keep.
For anything other than basics I just lodge a complaint and I then get a response.
AGL aren't alone in this.
Customer service is being sacrificed for cost saving in my opinion

AGL's Nam has responded below
The different ways of getting in touch are Phone (see above), and Chat & message both of which sends to to AGL's Virtual Assistant where you jump through robo hoops to try and navigate. That's harder than getting the run around when phoning.
Sorry Nam but all ways of getting in touch are not customer friendly or deliver customer satisfaction.
I repeat & stick by my opening comment.
Getting support is made (I suspect deliberately) difficult.

"We thought about changing suppliers but…"

We thought about changing suppliers but after investigation, we decided to stay with someone we know & trust. Thank you

"Efficient and knowledgeable staff…"

Efficient and knowledgeable staff member who could give helpful advice.

"Their response to my requests have been…"

Their response to my requests have been met, friendly helpful customer services

"All my dealings I have had so far has…"

All my dealings I have had so far has been very good I hope it will continue into the future.😊

"My phone conversation"

My phone conversation was fine but 5 or so days later I was informed that the prices I was quoted had to change. Surely he would have known if the prices were going to change and let me know in our conversation....

"Good service"

Good service

"helpful experience"

I had a very helpful experience with AGL recently while trying to connect to a new rural property. The staff were so helpful on a Saturday when another company had let me down.. they reassured me and connected me straight away... many thanks

"The Knowledge the teak member had was…Excellent service"

The Knowledge the teak member had was priceless and made resolving my problem so easy
Many thanks and please keep up your excellent service

"Helpful"

Very helpful when you ring rates are not bad I am a pensioner and every little helps