"Good service"

Good service

"AGL have the worst customer care in Australia"

AGL have the worst customer care in Australia. This is the third time I have had to call them for the same issue and again I wait. I waited 67 minutes to finally get hold of a call center agent who then spoke to me for a few seconds and directed my call to a resolutions team. I have now been directed to resolutions team and for the last 20 mins I have been caller number 18. This is completely unacceptable service. A company with this shocking level of service should have their business license reviewed!

"Long wait on the phone with AGL and really rude disinterested customer service experience"

I spoke to a Brandon today 2 August around 6pm and wow, he is so rude. He sounded tired, fed up, or whatever reason. I am a new caller and I didn't expect to get such a "whatever" responds. Any questions I ask he will tell me did you not rear your contract? Basically he wasn't interested in helping me and continue to show his disinterest through his words and tone. AGL, never again. I called up Sumo and they are so nice

"We as customers have been with agl for…"

We as customers have been with agl for numerous years the service has been very true and no hassles I truly recommend them to all that have solar
we are moving to a retirement unit in barossa Valley, and will be retaining their service
Graham dungey ,moving house ..

"Always easy to deal with."

Always easy to deal with.

"Look elsewhere for sure!"

After signing up with them, no one came around as promised to check if we can actually get it connected. So I did the check myself at my own cost and found it wasn't possible, without a huge cost. So I called them to cancel it, which took over an hour and a half. Then 2 weeks later I get a bill. So I called them back and waited for over an hour, then the line went click and hung up. I called again and waited a further 1.5 hrs. Then spoke to a snotty teenager who said she will cancel my account, but the internet was down, so she read the terms out to me and expected me to agree to pay for all costs, including the Router I never received, I would not agree to that and surprise, surprise the line went dead!

I thought that was over with, then 2 weeks later, I receive a warning letter that I have not paid my bill and the account is still open! After call, another 2 hour wait, I spoke with a decent consultant who promised me it will be closed down and no further billing. 1 week later I get another bill, this time I'm on chat for over an hour and they cannot find my account, so transfer me to a 'specialist' who says my account is open. Then once again I get cut off.
As far as I'm concerned, this is by far the most unprofessional company I have ever dealt with. How it is still running is beyond me. STAY WELL CLEAR.

"I regret trying AGL and in future I will do everything possible to avoid them"

I booked a connection following my interstate move. I read the website and gave the recommended lead time for the connection. On the day of the connection the property had no power. I tried using the help chat service on their app. No response, even though they claim to have 24/7 support. The next day, still no power. Tried to get help again, this time they responded and said the property was connected. It was not, I was in the property at the time. Called the help number an hour of waiting. I was then informed that they needed to book in a visual inspection, which had missed the cut-off and could only be completed the next day. While on hold, I checked my account which stated that I was connected and had used 19KW of power in the last 24 hours and owed $3 on my bill for the last 24hrs of use. The person on the phone assured me that the smart meter reading was correct…. While I was physically standing in the house that has no power and was at least 18 hours away from getting connected. As you can imagine I have zero trust in their billing. I regret dealing with this company, their operations team appears incompetent, their help/service is none existent and their billing appears to be completely made up and random…. 19kw used while disconnected... seriously. I regret trying AGL and in future I will do everything possible to avoid them. I wish it was possible to give zero stars.

"Ehhhh"

The worst energy/internet provider I've ever come across, signed up due to good rates and bonuses

So far I've had none of those bonuses, been charged twice for my modem ($149) I've had to call almost weekly with over an hour's wait time, their live chat is ridiculous and never listen from the beginning they put my on the wrong plan, the mobile app chat doesn't reply for days at a time when tho it says within 60 minutes

They blame covid 19 yet every other company seems to have staff, callers and live chats, for god sake they even have an email to contact

Tried calling today and after being on hold for 10 minutes this time the music stopped and I got hung up on.

Hey AGL if you have queues of over 40 people maybe hire temporary staff or let your current staff work from home

I wanna get rid of this company as soon as possible and I am sick of not being reimbursed for my time

Learn to run a company

*Update*
I've updated my rating to 3 stars, all my issues finally got fixed a bunch of calls later and I'm almost positive they gave me $50 credit as hush money but claimed it was for a promotion I've never seen

I still think there's better companies to choose from and will be switching after this cycle

"AGL service sux"

Ordered NBN from AGL. They sent out modem but did not arrange appointment with NBN Co. I returned their modem and canceled within cool off period. I called a dozen times and was on hold for hours but kept getting bounced by one person to another. They kept saying they have cancelled the service yet I kept getting bills.

"Very very very bad customer service"

Very very very bad customer service
Good luck getting anything resolved