"Great carers, great care"

Great carers, who go the extra mile.
Great feedback after each carer visit and great comms with Lifted management.

"Lifted provide excellent Care."

My Mum is 86 yrs and lives alone in London. She is a very independent lady and finds it hard to accept any help. Recently her health has deteriorated and she has very bad short term memory. My Brother and I do as much as we can but we live 3 hrs away and our Mum won’t move nearer to us. She is now unable to go out on her own and gets very lonely. We did a very comprehensive search for Care in the area and found Lifted. We cannot praise the company enough as my Mum now has an excellent Carer who visits her twice each week. The Carer has been perfectly matched to our Mum. They get on really well and will go out together or sit and have lovely chats over a cup of tea. My Mum looks forward to the Carer coming and has started to accept her help for things she is unable to do. The Customer Service at Lifted is excellent, they have an App which enables us to find out what has happened at each visit and allows us to comment. I can honestly say that Lifted has not just changed my Mum’s life for the better but also put the family’s minds at rest. I will happily recommend Lifted to anyone looking for excellent quality Care. Thank you Lifted.

"Lifted are a fantastic care agency"

I have been using this care agency for about one year now, they have been consistently excellent and are miles ahead of any other care agency I have used or heard about.

I have had a small team of carers working for me during this time. This approach enabled the right balance of consistent care but also means that if one carer is off sick or on leave it the care continues uninterrupted.

Lifted have proven themselves to have high quality standards and the managers always oversee how carers are getting on so any issues can be promptly addressed. In the few situations where a carer is been unavailable at the last minute a different carer has always been provided so I am never left without. This is extremely important for me as I rely on them to help me bath and get dressed ready for the rest of the day. [In my experience this level of reliability is not the case at all care agencies].

Lifted use an app so I am able to see which carers are allocated to me and I’m kept up-to-date on any last-minute changes. There’s also plenty of opportunities to give feedback regarding the carers which I find helpful. They are keen to provide a ‘good match’ for each client - in my case I have a rather lively little dog so it’s important that I’m allocated carers that like her. The app also has summaries from the carers themselves with regards to each visit.

Lifted have been good at providing genuinely nice carers who seem to actively enjoy their work helping people and a lovely to chat with. Because it can be quite scary having a stranger into one’s home to and due to my reliance on their service this is really important to me.

To summarise Lifted have by far exceeded my expectations and have made this difficult last year when my health has been poor to be significantly better than it would have otherwise been.

"Lifted Live in carer"

My elderly relative started out with carers from Lifted 2-3 times a week, who were great with her. Unfortunately she ended up in hospital, and even though she had been using Lifted only for a couple of weeks, one of the managers came and visited her there. When she was due to be discharged, it was clear her care needs had increased considerably. Lifted said they could provide a Live in carer, and they sprung into action. Lifted were so incredibly helpful about arranging the carer, recommending all the equipment that would be needed, liaising with the hospital about the discharge, and making sure that my relative came home to a cleaned house, with a warm welcome from the new live in carer. Because this had to be done on a weeks notice, we hired the carer- a regular carer of their’s- sight unseen based on Lifted’s recommendation. The Live in carer has been absolutely fantastic and I cannot praise her enough. She looks after my relative with care and compassion, cooks her food, keeps her company, and treats her with dignity and respect. Lifted have a great app where she writes down what happens each day, and I know there is always the support of the managers behind the carer. I cannot recommend the agency and the carer more highly. They have both been wonderful.

"Why I would recommend Lifted"

I came across Lifted by chance and do not regret it. The service is not only efficient, cost-effective and courteous but there is a distinct 'human' touch to the way the company operates right from the Director/Founder to the managers who oversee operations and to the all-important carers. Would strongly recommend.

"Lifted Care Agency"

Lifted have been so professional, compassionate and hands on with helping my Father and i!
Such a great Team.
We are extremely happy with our experience with them.

"Thank you Liftedcare!"

A great big thank you to Lifted care. At last, a care company that i can totally rely on. They are looking after my dear friend and I have peace of mind as their care is amazing. Where have you been hiding 🤔.
They have kind and compassionate carers taking care of all my friend’s needs. They follow up with phone calls to make sure we are satisfied with the care we receive but for me, I love the online app that keeps you updated regarding the visits. Each carer who attends leaves a short summary that I can read on the app so I am able to know how the visits are going. Through the app I can also see in advance the names and profiles of the carers that will be attending the property. Amazing! Any concerns and they phone you to let you know. Very professional, thorough assessments, ongoing follow ups. They have gone above and beyond my expectations. Thank you so much to all the team.

"Lifted is amazing care company"

Lifted is amazing care company. Since I started with them three weeks ago I feel I have gained so much independence. As lifted are flexible with the times I am able to manage my work, family and social life around my care.
The team are very helpful and understanding. They listened to my needs and built my care plan according to my needs.
The carers are very friendly and helpful, I have already met some lovely people.
I would definitely recommend lifted to my friends and family.

"My father needed help at short notice…"

My father needed help at short notice and Lifted were excellent at responding rapidly, getting paperwork and care sorted, arriving on time, being empathetic, and even being flexible when our needs changed. Considering our need was for only a short period, we could have been sidelined - the opposite was the case. We will definitely go back to the team if further care is needed. Highly recommended!

"The care Lifted has provided for my…"

The care Lifted has provided for my father has been excellent, helping him stay in his home with support. The team are incredibly helpful when setting up the care and continuity with adjustments needed, and are always available. We would highly recommend the company