"Unusable, seems scammy"

Unusable. Exporting the diagram caused everything in it to move slightly in different directions, totally ruining it.

Very hard to stop subscription via their website, so I just cut off PayPal autopayments to it.

"can't export without becoming a member…"

can't export without becoming a member even for a single workspace, now I need to draw the whole thing again, as a student, this frustrates me a lot

"I wanted to like Creately but it truly…"

I wanted to like Creately but it truly is the buggiest commercial product I have ever had the misfortune to try or attempt to try.
Only begins to partially work on Chrome, so so many bugs and faults it takes forever to create boards, then after time the functions in previous boards are not functional.
The customer service was pretty good, they attempted to fix issues live, which felt like a beta test pilot of an MVP.
I am currently signed up to a free plan but am being charged monthly, with no place to see or cancel the charges. Once again, Creatley pitiful technology is costing me precious time to solve on my end.
Technology should be making our lives easier, it would be infinitely more efficient to draw these boards by hand, with my weak hand, whilst blindfolded and driving a car, then scan and save then use Creately.
Avoid and just use Miro, its hundred fold better and free!

"Deleted all my work"

Was using this for a personal project. I just needed to make one graph. When I opened the website again, I found that the website needed me to pay for an account and deleted all my work that I had made thus far.

"Best to avoid, not worth your time and trouble"

Signed up for a free account to create a statistical table and exported that for the very first time. When I noted a mistake and changed it, I found it was impossible to export it without grading to a monthly subscription. The software by itself is user-unfriendly because the tools are more fidgeting than Powerpoint or other application software program. Best to avoid!!!

"I use a service for less than a month…"

I use a service for less than a month but was charged for 9 months. I thought I canceled but apparently not. Evidence from their site showed that I had only used it for short period of time, less than one month) however customer service declined to refund any unused time. This is a very poor customer service model. They rely on customers forgetting they have a subscription for their revenue stream versus an actual use-based algorithm. Stay far away from this company.

"Avoid"

Signed up for a free account. Soon got prompts that if I wanted to share the workspace with my team, I would need to upgrade. Realistically only planned to use the platform for one 90 minute session but begrudgingly paid £50 anyway to ensure we could go ahead. 10 of us spent 45 mins of said session trying to log in and / or join the workspace. Kept getting error messages galore that I would need to upgrade to the next level to share the workspace. Gave up. Wrote to Creately to explain the position and they declined a refund. I explained I had made the purchase that day, that they could see I hadn't used it etc. Still nothing. Noting similar reviews below that they keep your money and deliver nothing. Avoid

"I'd rather use PowerPoint to draw diagrams."

Honestly, I'd rather draw diagrams with Microsoft Powerpoint. At least that way I can resize my boxes and change where my text is.

I tried last week to draw something and it was buggy and annoying, but I put that down to my mouse having a flat battery. Today I tried again, and I was astounded at how quickly I started yelling at my computer. I wanted to add some extra rows to the box, but there was no customisation, I had to delete it and add a new box.

When I added the new box, I could only type on the left, and I could not for the life of me center the text in the middle of the box. I'm sorry, but I just cannot use this product.

"Paid plan required"

Has just slightly more functionality than umlet and you need to pay to export or use more than 60 elements...

"Unintuitive, laggy, and requires paid plan to export PDF"

This is about the worst drawing software I've ever tried. I used it to create a UML diagram and it just kept lagging, impossible to move/change lines to where I wanted, not intuitive at all.

To make matters worse, they make you purchase a paid plan to export to PDF. In the free version you only get the option to export to images.

Update: It seems like there is a limited number of free exports, because now I can't even export my work without buying a paid plan. Consumer beware.