"Despite the charger not even working"

Despite the charger not even working, I was charged £60 for the pleasure, (twice, so £120!) and then told I have to wait 10 days to get my money back. This is just not acceptable as this has now had a knock on effect with the rest of my monthly bills.

"AVOID USING FUUSE CHARGERS"

I would give no stars if I could! Terrible company. I had £180 pending from my bank account with failed chargers. £120 did get cancelled but £60 cleared my bank. I have sent repeated emails requesting the money. I had a couple of responses asking me for more information which I sent. Now I’m getting radio silence and no refund received. The money was taken on the 16th January. They are running a scam style of business with these kind of practices. AVOID!

"AVOID THIS Fuuse.io company. Poor app causes issues getting a receipt. "

Signed up for the first time on M61 as was supposed to be a fast charger.
Would have taken less time to drive to a propper decent company’s charger as the app wouldn’t work registering by email… so the only way of getting the app to allow me to get a charge was by the phone app using the ‘register by phone’ option. This worked after a couple of tries.
Charged up then had issues later trying to get a receipt.
As I registered by ‘phone’ option I couldn’t add my email address under my account within the app. So now I can’t get a vat receipt for work.
Nightmare trying to select it out. Took longer to mess about trying to sort out a receipt and can’t sign onto the web portal either as my email address isn’t registered as needed by the portal.
I won’t be using Fuuse again and wound not recommend using this app.
Beware of using Fuuse.io whereber .io is… should have worked out that .io is run by suspicious operators.
Read the other reviews here.
Drive somewhere else ! It’s quicker even its it’s 30 mins drive away as I’ve spent at least an hour of effort trying to get thing’s resolved and haven’t yet got my receipt.
AVOID.

"Terrible company, fraudsters "

Terrible company, taking unauthorised payments from bank accounts and not returning the money when notified. Failed to charge the car several times but payments still taken, the company told me they knew about problems with the card readers but still kept the machines active?. How these EV charging companies are allowed to trade with such impunity is astonishing. Absolute fraudsters.

"Useless to the infrastructure"

Another hopeless company entering the charging infrastructure space.

Overcharged me a fast charge rate when only receiving slow charging speeds. No compensation was offered.

"Took 150£ out of my account as…"

Took 150£ out of my account as reauthosation is now £75..... one resulted in no charge another I had to do via the app as allegedly your card readers don't work..... now let's see how long it takes you to refund it

"Hopeless company"

Hopeless company. Tried to use chargers on several occasions and have had constant problems. The latest episode saw us charged money without actually being able to charge the car. Customer service blamed the cold and admitted a problem with Vodafone? I presume they meant the card readers weren't working. Yet they didn't turn off the machines as we requested which they should of done if they knew about a problem. Instead other people tried in vain to use the faulty machines and also had money taken from there bank accounts despite not charging. Trying to get the money reversed is taking weeks and still not sorted. These ev charging companies are popping up everywhere and seem like a complete shambles, absolute amateurs. Why councils persist in giving contracts to these people is a real mystery.

"Do not use this company for charging…"

Do not use this company for charging your vehicle. I planned my journey to make sure I got to work this morning and after checking their app, it showed that charging ports were available and working. I have tried to charge my car 3 times due to it appearing nothing had happened once I had swiped my bank card on the terminal. However, they charged me this ridiculous pre authorisation fee of £25, 3 TIMES! I have then contacted their service team who told me I would have to wait up to 5 days for my money back and was told I had to sort it myself, given that I was left in the middle of nowhere with less than 7% battery on my car.

What a poor company, managed to allow their terminals to charge me a pre authorisation fee on 3 occasions, but the terminals did not work.

Stay clear of them and use one of the many other reliable companys!

"I used one of their defunct charging…"

I used one of their defunct charging platforms they took £55.00 from my account still waiting for this to be returned 2 weeks later. Used at the time next charger no problems with taking correct money no problems

"EV charger pre-authorised £60 (which is…"

EV charger pre-authorised £60 (which is a ridiculous amount to start with), and then failed to deliver any charge. Pre-authorisation has never been cancelled and refunded and after contacting customer support, was refused help until after 10 working days had past, which, other companies I have dealt with resolve these within an hour. Following the 10 day period, I am still unable to get the money refunded as they "can't find the transaction and it must be my banks fault".

Avoid using at all costs.