"Fantastic service and great price"

Fantastic service and great price. Cheapest price I could find online for a jacket, was delivered within 48 hours via DPD with a 1 hour time slot given. Brilliant.

"No hassle - exactly as described! fast delivery"

I shopped around a bit before I ordered from rock and run.
Your prices were very competive (if not the cheapest) with a free 2-3 day delivery time.
Everything (Climbing harness, Five tens approach shoes and ATC belay device) arrived as described
A polite gentleman on the phone when asked about shoe laces!
Thank you!

"Good service"

Good service, good value. Recommended

"Great Website"

I shopped around a bit for climbimg gear before finding it all on rockrun. The prices were very competative and the parcel arrived within 3 days. All the sizes were listed correctly and I kept all the stuff I bought, the website also has reviews of the items they sell and general website reviews. Positive experience I would definitely use then again.

"Good, efficient service."

Bought a rucksack from them. It was reasonably priced and arrived on time. I then needed to return the bag. The return was smooth and my refund was issued swiftly. Will definitely used again as the whole process was very easy.

"Great company!"

Excellent communication and service. Highly recommended

"Pretty good, but expensive shipping"

I've had a few orders with Rock+Run over the years. The product selection is usually good, the website is easy to use and the customer service is fine. My only small complaint would be that I feel the shipping options are expensive, there isn't really a cheap option for those of us that aren't in a rush to receive our goods and for the price you pay, shipping is actually pretty slow. But other than that, all good!

"Just wasted an hour of my time"

I have just spent an hour ordering various products from R&R only to have the payment page not load and then lose all the items from my cart - very frustrating..........

"Jackson Lin"

Good service and price , let customer easy for order, its great product.

"Second hand and falsely advertised."

I thought that I had bought a new Rab bivi made with event fabric as advertised on the rockrun site.
When the bivi arrived it wasn't made by rab but by integral designs and was a different material not event.
To make matters worse the bivi had been used by another customer returned and resold to me.
The material and pegs were muddy, the inside mesh was full of small dead flies and the sleeping area contained body hairs of unsavoury origin.
As it arrived one day before I flew to the alps I had no chance of obtaining a replacement from them in time and my budget did not stretch to going and buying another.
I had to call five times and send five emails until I could speak to the elusive David who handles customer services.
I explained the above predicament they had landed me in.
I had no alternative but to use the dirty bivi so demanded some sort of discount, after a bidding war their last offer was 25% discount which as they knew I had no choice but to grudgingly take.
I feel badly treated by this company who I should have in hindsight took to trading standards.
I have tried twice to leave a poor review on their site but it seems they do not put negative reviews up.
Hence my review here.
I will never use them again and would recommend others to take their business elsewhere to avoid disappointment.
Horrible experience, the scoundrels!